Senior Manager Founder Office Operations Excellence

Easy Source Hr Solutions; New Delhi, Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Easy Source HR Solutions Pvt. Ltd. in Delhi NCR seeks an execution-focused Senior Manager to work closely with the Founder, oversee operational priorities, and drive improvements across staffing, manpower outsourcing, facility management, and security services.

The role demands strong coordination, problem-solving, and follow-through across departments and client locations, with exposure to multi-site operations and senior leadership collaboration.

Qualifications

• Graduate in any discipline; MBA or postgraduate qualification preferred.
• 8–15 years of relevant experience in operations, business coordination, or operational excellence.
• Experience in staffing, manpower outsourcing, facility management, or security services preferred.

Responsibilities

• Translate the Founder’s priorities into action plans with clear ownership and timelines.
• Coordinate with Operations, HR, Recruitment, Payroll, Compliance, Finance, and Administration to ensure timely execution.
• Monitor field operations, manpower deployment, service delivery, and client commitments.
• Handle critical client escalations and coordinate corrective actions with respective teams.
• Conduct client and site visits to review service quality, identify gaps, and track improvements.

Skills

Operations management

Cross-functional coordination

Problem solving

Stakeholder management

Excel & MIS reporting

Dashboard tracking

Communication

Travel readiness

Education

MBA or postgraduate qualification

Graduate in any discipline

Tools

Excel

MIS dashboards

Job description

Job Description: Senior Manager Founder’s Office & Operations Excellence

Company: Easy Source HR Solutions Pvt. Ltd.
Location: Delhi NCR
Experience: 8–15 years
Reporting to: Founder / Director

Role Overview

We are looking for an execution-focused professional to work closely with the Founder, oversee operational priorities, and drive improvements across staffing, manpower outsourcing, facility management, and security services. The role requires strong coordination, problem-solving, and follow-through across departments and client locations.

Key Responsibilities

• Translate the Founder’s priorities into action plans with clear ownership and timelines.
• Coordinate with Operations, HR, Recruitment, Payroll, Compliance, Finance, and Administration to ensure timely execution.
• Monitor field operations, manpower deployment, service delivery, and client commitments.
• Handle critical client escalations and coordinate corrective actions with respective teams.
• Conduct client and site visits to review service quality, identify gaps, and track improvements.
• Review operational MIS, dashboards, and KPIs; highlight risks and pending decisions to the Founder.
• Coordinate operational audits and compliance reviews, ensuring timely closure of observations.
• Improve SOPs, reporting processes, resource utilisation, and cost efficiency.
• Oversee key administrative requirements, procurement coordination, and vendor performance.
• Track management meeting action points and drive closure of cross-functional projects.

Candidate Requirements

• Graduate in any discipline; MBA or postgraduate qualification preferred.
• 8–15 years of relevant experience in operations, business coordination, or operational excellence.
• Experience in staffing, manpower outsourcing, facility management, or security services preferred.
• Proven ability to manage multi-site operations, client escalations, and cross-functional teams.
• Strong communication, analytical, stakeholder management, and problem-solving skills.
• Proficiency in Excel, MIS reporting, dashboards, and management presentations.
• High ownership, discretion, and ability to work directly with senior leadership.
• Willingness to travel across client and operational locations.

Key Performance Indicators

• Timely closure of Founder’s priorities and management action points.
• Achievement of service delivery commitments and operational targets.
• Timely resolution of client escalations.
• Closure of audit findings and compliance gaps.
• Measurable improvements in productivity, cost control, and process efficiency.