Senior Manager | FC Operations | Bangalore

Delhivery; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Delhivery in Bengaluru is seeking a Senior Manager Fulfillment Center Operations to lead end-to-end fulfillment activities, drive profitability, and improve service excellence. The role requires strong leadership, analytical rigor, and the ability to optimize costs while maintaining high performance.

You will oversee inbound and outbound processes, inventory control, and QC, while mentoring teams and ensuring safety, quality, and customer satisfaction.

Qualifications

• Demonstrated ability to meet customer and operational SLAs.
• Experience leading end-to-end fulfillment center operations.
• Strong P&L management and cost optimization skills.
• Excellent interpersonal and stakeholder management abilities.
• Advanced Excel and data analysis skills.

Responsibilities

• Ensure consistent achievement of all customer and operational SLAs.
• Lead inbound, inventory, order fulfillment, dispatch, returns, and QC.
• Own and manage fulfillment center P&L, driving cost optimization.
• Develop strategies to improve efficiency, CX, and performance.
• Drive workforce planning, capacity management, and resource utilization.
• Monitor KPIs and address performance gaps with corrective actions.
• Foster relationships with clients, vendors, and internal stakeholders.
• Lead continuous improvement through process optimization and automation.
• Ensure compliance with safety, quality, and standards.
• Mentor and develop teams, promoting accountability and high performance.

Skills

Fulfillment ops

P&L management

Leadership

Stakeholder mgmt

Analytical

AI tools usage

Tools

Excel

PowerPoint

Job description

We are seeking a highly driven, analytical, and results-oriented Senior Manager Fulfillment Center Operations to lead end-to-end fulfillment center operations. The role requires strong operational leadership, commercial acumen, and the ability to drive service excellence while maintaining profitability and operational efficiency.

Role & responsibilities

• Ensure consistent achievement of all customer and operational SLAs.
• Lead end-to-end fulfillment center operations, including inbound, inventory management, order fulfillment, dispatch, returns, and quality control.
• Own and manage the fulfillment center P&L, driving cost optimization and productivity improvements.
• Develop and execute strategies to improve operational efficiency, customer experience, and business performance.
• Drive workforce planning, capacity management, and resource utilization.
• Monitor operational KPIs and implement corrective actions to address performance gaps.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Lead continuous improvement initiatives through process optimization, automation, and best practices.
• Ensure compliance with safety, quality, and operational standards.
• Mentor and develop teams while fostering a culture of accountability, ownership, and high performance.

Preferred candidate profile

• Strong expertise in fulfillment center, warehousing, supply chain, and logistics operations.
• Proven ability to consistently deliver operational and customer SLAs.
• Strong P&L management and business acumen.
• Excellent interpersonal, stakeholder management, influencing, and persuasion skills.
• Strong leadership capabilities with experience managing large teams.
• Self-driven, proactive, and highly accountable with an ownership mindset.
• Excellent analytical and problem-solving abilities.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and data analysis/reporting tools.
• Ability to leverage AI tools and technologies to improve productivity, reporting, decision-making, process automation, and operational efficiency.
• Strong communication and presentation skills.