Information Technology Infrastructure Manager

Anlage Digital

Mumbai

Hybrid

INR 4,000,000 - 6,500,000

Full time

14 days+

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Job summary

Anlage Digital in Mumbai is seeking an experienced Assistant Vice President – IT Operations to lead our global IT operations team. You will oversee design, implementation, and maintenance of IT infrastructure including data centres, networks, servers, storage, cloud platforms, and end-user computing.

The role demands strong expertise in cloud and on-premise infrastructure, IT security, ITIL-based operations, and vendor and budget management.

Qualifications

18+ years of IT experience with 10+ years in IT operations leadership in software/BPO.
Strong cloud and on-premise infrastructure management expertise.
Data governance and IP protection knowledge for KPO operations.
Proficient in ITIL processes and ITSM platforms.

Responsibilities

Develop and execute infrastructure strategies aligned with business goals.
Lead cloud migration, automation, and digital transformation initiatives.
Oversee day-to-day IT infrastructure operations including incident, problem, and change management.
Serve as escalation point for complex IT operational issues and incidents.
Ensure uptime, performance, and reliability of systems and services.
Oversee disaster recovery planning, testing, and business continuity.
Manage cloud (AWS/Azure/GCP) and on-premises environments for high availability.
Provide regular infrastructure health, performance, and KPI reports to leadership.
Mentor a team of infrastructure engineers and support staff.

Skills

IT Ops Leadership

Cloud & On-Prem

IT Security

Vendor Management

Automation Scripting

ITIL ITSM

End-User Computing

Disaster Recovery

Data Center Mgmt

Hybrid Cloud

Tools

SolarWinds

Nagios

VMware ESXi

Hyper-V

Terraform

Ansible

PowerShell

Python

VDI

Job description

Job title Assistant Vice President – IT Operations

Years of experience - 18+years

Job Location- Mumbai

Work Mode- Hybrid

Job purpose

We are seeking an experienced Assistant Vice President – IT Operations to lead and manage our global IT operations team. The ideal candidate will be responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes data centres, networks, servers, storage, cloud platforms, and end-user computing.

Candidate needs to have strong expertise in IT infrastructure management (both cloud and on-premise), IT security, and operations for IT/ITES & BPO specific industries.

This role will be responsible for ensuring operational excellence, security compliance, and the scalability of our technological environment, while leading a high-performing team of professionals.

Key responsibilities

Develop and execute infrastructure strategies aligned with business goals.
Lead modernization initiatives including cloud migration, automation, and digital transformation.
Oversee day-to-day operations of IT infrastructure including incident, problem, and change management.
Serve as the escalation point for complex IT operational issues and incidents
Ensure uptime, performance, and reliability of systems and services.
Oversee disaster recovery planning, testing, and business continuity initiatives
Oversee development, staging, and production environments ensuring minimal downtime and high availability for client-facing platforms.
Oversee cloud (AWS/Azure/GCP) and on-premise infrastructure to ensure high availability, scalability, and performance.
Ensure timely and effective IT operations in line with ITIL best practices.
Manage and mentor a team of infrastructure engineers and support staff.
Foster a culture of accountability, collaboration, and continuous improvement.

Security & Compliance

Ensure infrastructure complies with security policies, regulatory requirements, and industry standards.
Collaborate with cybersecurity teams to implement robust defence mechanisms.
Design & implement proactive measures to prevent security breaches.

Vendor & Budget Management

Manage relationships with infrastructure vendors and service providers.
Develop and manage budgets, forecasts, and cost optimization initiatives.
Implement monitoring tools and dashboards for proactive issue detection.
Provide regular reports on infrastructure health, performance, and KPIs to senior leadership.

Qualifications & Desired Skills

Experience: 18yrs to 25 yrs
Relevant experience – 10yrs+ as a IT Operations Leader in a Software/BPO company
Strong understanding of data governance and IP protection for KPO operations.
Strong experience with Cloud & on premise server Infrastructure.

Competencies -Technical / Functional

Expertise in designing scalable, secure, and resilient IT infrastructure.
Strong understanding of enterprise architecture frameworks.
Hands‑on experience with cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge of cloud migration strategies, hybrid cloud setups, and cost optimization.

3. Network & Security

Proficiency in LAN/WAN, VPN, firewalls, load balancers, and network monitoring tools.
Familiarity with network security protocols, intrusion detection/prevention systems, and zero-trust architecture.

4. Data Center & Server Management

Experience with virtualization (VMware, Hyper‑V), server provisioning, and storage solutions (SAN/NAS).
Knowledge of high availability, disaster recovery, and backup strategies.

5. Monitoring & Automation

Proficiency in infrastructure monitoring tools (e.g., SolarWinds, Nagios)
Experience with automation tools (e.g., Ansible, Terraform, PowerShell, Python scripting)

6. IT Service Management (ITSM)