Infrastructure Delivery Lead / Manager

Codvo Private Limited; Pune District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A reputable technology services company is seeking an Infrastructure Delivery Lead/Manager in Pune, India, with over 12 years of experience in managing infrastructure operations. This role involves overseeing service delivery across various infrastructure towers while ensuring compliance with SLAs and operational efficiencies. Candidates should possess strong technical expertise, excellent vendor management skills, and a degree in IT or Engineering. Relevant certifications like ITIL and Azure are preferred, with the opportunity for further career advancement in a fast-paced environment.

Qualifications

• 12+ years of experience in infrastructure operations.
• 5+ years in a delivery management role.
• Familiarity with cloud platforms and hybrid infrastructure.

Responsibilities

• Oversee daily operations across EUC and infrastructure towers.
• Ensure adherence to SLAs, OLAs, KPIs.
• Lead incident, problem, and change management processes.
• Manage vendor relationships and performance.
• Drive workforce planning and skill development.

Skills

Service Desk knowledge

Data center infrastructure

Cloud platforms (Azure)

ITSM frameworks (ITIL v3/v4)

Vendor management

Education

Bachelor’s degree in IT, Engineering, or related field

ITIL certification

PMP, Azure/AWS certifications

Job description

Infrastructure Delivery Lead / Manager

Role: Infra Delivery Lead / Manager

Experience: 12+ Years

Location: Pune

Job Summary: The Managed Service Infrastructure Delivery Manager is responsible for leading the end‑to‑end delivery of infrastructure services within a managed services model. This role ensures stable, secure, and high‑performing EUC, datacenter and cloud infrastructure operations across Service Desk, End User Computing, Compute, network, backup/DR, and security towers.

Key Responsibilities

Service Delivery & Operations Management

• Oversee daily operations across EUC (SD, Deskside Support, Desktop Engineering, Messaging and Collaboration); infrastructure towers (Compute, Network, Storage, Backup/DR, Security, Datacenter Facilities).
• Ensure adherence to SLAs, OLAs, KPIs, and contractual commitments.
• Lead incident, problem, and change management processes with a focus on stability and continuous improvement.
• Coordinate with L1/L2/L3 Operations engineering teams to ensure timely resolution of operational issues.
• Maintain operational runbooks, SOPs, and knowledge bases.

Governance & Stakeholder Management

• Serve as the primary point of contact for customer IT leadership and business stakeholders.
• Conduct weekly/monthly service reviews, performance reporting, and governance meetings.
• Manage escalations and ensure transparent communication during major incidents.
• Align service delivery with customer business goals and transformation initiatives.

MSP Vendor & Team Leadership

• Lead MSP delivery teams, including NOC, infrastructure engineers, and service leads.
• Manage vendor relationships, OEM support coordination, and contract compliance.
• Drive workforce planning, skill development, and performance management.

Infrastructure Delivery & Continuous Improvement

• Oversee delivery of infrastructure upgrades, patching cycles, lifecycle management, and capacity planning.
• Ensure compliance with security standards, audit requirements, and regulatory frameworks.
• Identify automation opportunities and drive operational efficiency initiatives.
• Lead root cause analysis (RCA) and implement corrective/preventive actions.

Financial & Contract Management

• Manage service budgets, cost optimization, and forecasting.
• Track consumption based services (cloud, licensing, storage growth).
• Support contract renewals, SOW creation, and service expansion opportunities.

Required Skills

Technical Expertise

• Strong understanding of Service Desk, Desk Side, Desktop Support and Collaboration Services.
• Strong understanding of datacenter infrastructure: virtualization, servers, storage, networking, backup/DR, monitoring, and security operations.
• Familiarity with cloud platforms (Azure) and hybrid infrastructure models.
• Experience with ITSM frameworks (ITIL v3/v4), CMDB, and service management tools.

Leadership & Delivery Skills

• Proven experience managing MSP led or outsourced infrastructure operations.
• Strong vendor management and contract governance capabilities.
• Excellent communication, stakeholder engagement, and executive level reporting skills.
• Ability to lead teams in a 24x7 operational environment.

Qualifications

• Bachelor’s degree in IT, Engineering, or related field (preferred).
• ITIL certification required; PMP, Azure/AWS certifications are a plus.
• 12+ years of experience in infrastructure operations, with at least 5+ years in a delivery management role.