Service Delivery Manager

Coforge; Greater Noida; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Coforge is seeking an experienced IT Infrastructure Service Delivery and Operations leader to oversee end-to-end infrastructure support across data centers, cloud, and enterprise platforms. The role emphasizes governance, process maturity, and cross-functional collaboration with customers and internal teams.

The successful candidate will bring 15+ years in IT, 10+ years in delivery and operations, and strong ITIL/PM framework expertise to drive service excellence and transformation across large

Qualifications

• BE/B.Tech or equivalent degree in Engineering/Technology.
• ITIL Expert / ITSM certification preferred.
• PMP certification preferred.
• 15+ years of IT experience overall.
• 10+ years in IT Infrastructure Service Delivery and Operations Management.

Responsibilities

• Lead IT infrastructure service delivery and operations management.
• Manage large infrastructure support teams (40+ members).
• Drive service excellence and operational transformation initiatives.
• Ensure SLA/KPI achievement and continuous improvement.
• Engage with customers and stakeholders to align on expectations.

Skills

IT Infrastructure Delivery

Service Delivery Ops

Governance & Stakeholder

SLA / KPI Management

Customer facing

Operational Transformation

Education

BE/B.Tech or equivalent

ITIL Expert / ITSM

PMP Certification

Tools

Office 365

Active Directory

Exchange

Unix/Linux

Windows Server

Databases

Job description

Required Technical Expertise

Service Delivery & Operations

• IT Infrastructure Service Delivery Management
• Managed Services Operations
• IT Operations Management
• Governance and Customer Management
• SLA/KPI Management
• Service Transition and Transformation

Infrastructure Technologies

• Data Center Operations
• Cloud Technologies
• Unix/Linux
• Windows Server Environment
• Databases
• Storage Platforms
• Networking (Voice & Data)
• End User Computing
• Office 365
• Active Directory
• Exchange

Frameworks & Methodologies

• ITIL / ITSM
• ISMS
• PMP Methodologies
• Continual Service Improvement (CSI)
• Risk Management

Required Experience

• Overall 15+ years of IT experience.
• Minimum 10 years of experience in IT Infrastructure Service Delivery and Operations Management.
• Proven experience managing large infrastructure support teams (40+ members).
• Experience handling enterprise-scale managed services environments.
• Strong customer-facing and stakeholder management experience.
• Demonstrated success in driving service excellence and operational transformation initiatives.

Educational Qualifications

• BE/B.Tech or equivalent degree in Engineering/Technology.
• ITIL Expert / ITSM Certification preferred.
• PMP (Project Management Professional) Certification preferred.

Preferred Certifications

• ITIL Expert / ITIL Managing Professional
• PMP (Project Management Professional)
• ISO 27001 / ISMS Certification (Preferred)
• Cloud Certifications (AWS, Azure, GCP) Good to Have