Senior Manager

Credence Global Solutions; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Credence Global Solutions in Pune is seeking an Operations- RCM leader to drive end-to-end revenue cycle management, improve collections, and align KPIs with client expectations. You will oversee 5–10 teams and mentor managers to build a high-performance organization.

The role requires extensive RCM experience, a strong MS Office toolkit, and willingness to work night shifts to support global clients. Join us to drive process excellence and client satisfaction.

Qualifications

• Minimum 12 years of end-to-end RCM experience and KPI knowledge.
• Senior Manager level or at least 2 years in a managerial role.
• 10 years of experience in the BPO industry.
• Proficient with MS Office tools like PowerPoint and Excel.
• Willingness to work night shifts.

Responsibilities

• Develop and execute strategies to improve and secure business delivery.
• Able to establish pilot A/R process and devise strategy to improve collections.
• Strong understanding of revenue cycle management and KPIs standards for insurance collection.
• Understand downstream revenue cycle offices: Payment Posting, AR Follow-up/Denial Management, Patient Billing.
• Lead 5–10 teams and develop management capabilities within the group.
• Demonstrate leadership and conduct annual performance reviews.
• Create weekly reports and dashboards in Excel/PowerPoint for management and client.
• Focus on customer service and employee retention.

Skills

End-to-end RCM

Leadership

People management

Night shift readiness

Education

Any Graduate

Tools

PowerPoint

Excel

MS Office

Job description

Operations- RCM

Job Roles & Responsibilities

• Develop and execute innovative strategies to improve and secure business delivery.
• Able to establish pilot A/R process and devise strategy to improve collections
• Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection
• Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Follow-up/Denial Management, & Patient Billing
• Understands the eccentricities of various provider specialties
• Ensure that the portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reporters, and drives the development of team members, ensuring full and well- rounded team competency.
• Ability to execute policies, processes and procedures of the organization.
• Demonstrate leadership skills with experience managing 5-10 Teams.
• Excellent verbal and written communication and presentation skills.
• Experience of performing annual performance review/appraisals
• Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client
• Strong people management skills with fair understanding of required techniques to create win-win situation.
• Strong focus on Customer Service.
• Strong Employee Retention capabilities

Candidate Requirements

• Minimum 12years of End to End RCM and in-depth knowledge of metrics and their calculations.
• Either presently working as Senior Manager or minimum 2 years as an Manager
• 10 years of experience in the BPO business
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
• Willingness to work night shifts
• Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification – Any Graduate

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