Associate Director

Credence Global Solutions; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Credence Global Solutions is recruiting for an Operations - RCM role in Pune, India. The candidate will lead end-to-end RCM processes, drive improvements in collections, and manage multiple teams across revenue cycle functions.

The role requires strong leadership, excellent communication, and proficiency in MS Office. Night shift readiness is preferred to align with client requirements and service delivery timelines.

Qualifications

• 14+ years in End to End RCM
• Experience leading 150+ team members
• Willing to work night shifts
• MS Office proficiency
• Leadership capabilities in HR/resource management

Responsibilities

• Develop and execute strategies to improve and secure business delivery.
• Establish pilot AR process and devise strategy to improve collections.
• Understand KPI standards to optimize insurance collection.
• Oversee downstream revenue cycle offices: Payment Posting, AR Followup/Denial Management, Patient Billing.
• Demonstrate leadership with 5-10 teams under management.
• Create weekly reports and dashboards for management and clients.

Skills

RCM expertise

Revenue cycle KPIs

Leadership skills

Communication & presentation

Annual performance reviews

MS Excel & PowerPoint

People management

Customer service focus

Employee retention

Policy execution

Education

Any Graduate

Tools

PowerPoint

Excel

Job description

Operations - RCM

Job Roles & Responsibilities

• Develop and execute innovative strategies to improve and secure business delivery.
• Able to establish pilot A/R process and devise strategy to improve collections.
• Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
• Strong understanding of all downstream revenue cycle offices i.e. Payment Posting, AR Followup/Denial Management, & Patient Billing.
• Understands the eccentricities of various provider specialties.
• Ensure that the portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reporters, and drives the development of team members, ensuring full and well- rounded team competency.
• Ability to execute policies, processes and procedures of the organization.
• Demonstrate leadership skills with experience managing 5-10 Teams.
• Excellent verbal and written communication and presentation skills.
• Experience of performing annual performance review/appraisals Proficient in Excel and PowerPoint to create weekly reports, dashboards for both internal management and client.
• Strong people management skills with fair understanding of required techniques to create winwin situation.
• Strong focus on Customer Service.
• Strong Employee Retention capabilities.

Candidate Requirements

• Minimum 14+ years of experience into End to End RCM Process and in depth knowledge of metrics and calculations..
• Either presently working as Associate Director or minimum 2 years as Senior Manager.
• Handled a team of 150+.
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
• Willingness to work night shifts.
• Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification – Any Graduate