Immediate Hiring, Associate Director RCM @ CBE, TVM (Coimbatore)

Prochant; Coimbatore District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Prochant is seeking an Associate Director of EndtoEnd Operations (RCM) to lead revenue cycle operations across intake, eligibility, PA, billing and AR for multiple US healthcare clients. You will drive delivery excellence, SLA/TAT adherence, and crossfunctional coordination with Intake, EV, PA, Billing and AR teams.

You will mentor senior managers and push standardization, automation (RPA and payer tools), and denial prevention to improve clean claim rates and client outcomes.

Qualifications

• Graduate / Postgraduate in any discipline.
• 15+ years of overall US healthcare RCM operations experience.
• 7+ years in leadership roles managing managers and large delivery teams.

Responsibilities

• Lead endtoend RCM operations for multiple US healthcare clients.
• Oversee intake accuracy, eligibility validation, benefits verification, prior authorization, billing, and AR followup.
• Ensure timely handling of referrals, claim submissions, and collections with strict SLA and TAT adherence.
• Drive crossfunctional coordination across Intake, EV, PA, Billing, and AR teams to maximize firstpass yield.
• Ensure consistent delivery against SLAs, KPIs, quality benchmarks, and compliance standards.
• Act as a senior escalation point for client issues across the RCM spectrum.
• Build strong client partnerships through proactive communication and governance.
• Drive continuous improvement in clean claim rates and denial prevention.
• Standardize processes and SOPs across the RCM lifecycle.
• Lead automation initiatives (payer portals, RPA, workflow tools) to improve productivity and reduce costs.
• Track payer policy changes and ensure readiness across all RCM functions.
• Mentor and develop senior managers, managers, and team leaders across intake, billing, and AR.
• Build a strong leadership pipeline through structured training and succession planning.
• Ensure continuous skill upgradation aligned with payer rules and regulatory updates.
• Partner with senior leadership to align RCM operations with organizational strategy and growth.
• Support new client onboarding, volume rampups, and service line expansions.

Skills

RCM expertise

Leadership

Stakeholder management

Education

Graduate / Postgraduate

Job description

Associate Director EndtoEnd Operations (RCM)

Prochant is seeking a highly experienced RCM leader to oversee complete revenue cycle operations across intake, eligibility verification, prior authorization, billing, and accounts receivable. This senior leadership role will ensure seamless patient onboarding, payer compliance, claim accuracy, and denial prevention across the full RCM continuum.

Key Responsibilities

Operational Leadership

• Lead endtoend RCM operations for multiple US healthcare clients.
• Oversee intake accuracy, eligibility validation, benefits verification, prior authorization, billing, and AR followup.
• Ensure timely handling of referrals, claim submissions, and collections with strict SLA and TAT adherence.
• Drive crossfunctional coordination across Intake, EV, PA, Billing, and AR teams to maximize firstpass yield.

Delivery Excellence & Client Management

• Ensure consistent delivery against SLAs, KPIs, quality benchmarks, and compliance standards.
• Act as a senior escalation point for client issues across the RCM spectrum.
• Build strong client partnerships through proactive communication and governance.
• Drive continuous improvement in clean claim rates and denial prevention.

Process Improvement & Automation

• Standardize processes and SOPs across the RCM lifecycle.
• Lead automation initiatives (payer portals, RPA, workflow tools) to improve productivity and reduce costs.
• Track payer policy changes and ensure readiness across all RCM functions.

People & Leadership Development

• Mentor and develop senior managers, managers, and team leaders across intake, billing, and AR.
• Build a strong leadership pipeline through structured training and succession planning.
• Ensure continuous skill upgradation aligned with payer rules and regulatory updates.

Strategic Alignment

• Partner with senior leadership to align RCM operations with organizational strategy and growth.
• Support new client onboarding, volume rampups, and service line expansions.

Key Skills & Competencies

• Deep expertise across the full RCM lifecycle (Intake, EV, PA, Billing, AR).
• Strong understanding of Medicare, Medicaid, and Commercial payer rules.
• Proven experience managing largescale operations (300 plus FTEs preferred).
• Excellent client engagement, stakeholder management, and executive communication skills.
• Track record in process improvement, automation, and operational transformation.
• Strategic mindset with robust decisionmaking and people leadership capabilities.

Qualifications

• Graduate / Postgraduate in any discipline.
• 15+ years of overall US healthcare RCM operations experience.
• 7+ years in leadership roles managing managers and large delivery teams.