Senior Manager

Dovel Technologies, Inc; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Guidehouse India is seeking a senior AR operations leader to manage an EBO Accounts Receivable team in India. You will drive productivity, quality, and SLA adherence while mentoring leaders and supporting client workflows.

Responsibilities include denial management, Medicare/Medicaid knowledge, RCA/CAPA, and continuous improvement initiatives, with a focus on engagement, retention, and analytics to optimize AR performance.

Qualifications

• 12+ years of experience in Revenue Cycle Management (RCM).
• Strong written and verbal English communication skills.
• Solid knowledge of AR follow-up and denial management processes, NOA skills preferred.

Responsibilities

• Lead a team of 45–60 FTEs to meet productivity and SLA targets.
• Oversee daily operations and monitor workflow for gaps.
• Identify performance issues and drive improvement plans.
• Coordinate training and onboarding for staff.
• Manage day and night shift hand-offs and reporting.

Education

Bachelor's degree

Tools

Microsoft Word

Outlook

Excel

Job description

Job Family: EBO Accounts Receivable (India) Travel Required: Up to 25% Clearance Required: None

What You Will Do

• Manage a team of 45–60 FTEs.
• Oversee daily operations to meet productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement corrective actions.
• Set performance goals and manage hiring, coaching, and recognition.
• Support policy updates, client workflow adherence, and inventory allocation.
• Resolve queries, review accounts, and deliver training as needed.
• Drive production and quality performance to expected standards.
• Identify performance issues and implement improvement plans.
• Send daily updates on time and lead internal and external calls.
• Maintain quality standards through RCA/CAPA and continuous improvement.
• Optimize AR performance through denial resolution and payer trend analysis.
• Review staffing needs to maintain optimal team capacity.
• Lead efficiency and defect reduction initiatives with measurable impact.
• Partner with clients and leadership, lead governance forums, and manage escalations.
• Drive KPIs, process improvements, and operational stabilization.
• Promote engagement while managing retention and absenteeism.
• Apply strong knowledge of Denial Management, including Medicare, Medicaid, ICD, and CPT codes.
• Participate in project launches and track daily progress during transition.
• Influence cross-functional stakeholders and drive team alignment.
• Work independently while collaborating with senior leadership.
• Prepare KPI, project requirement, and related reports.
• Manage day and night teams to ensure seamless hand-offs.

What You Will Need

• Bachelor’s degree required.
• 12+ years of experience in Revenue Cycle Management (RCM).
• Strong written and verbal English communication skills.
• Strong analytical skills for AR calling in medical billing.
• Solid knowledge of AR follow-up and denial management processes.
• NOA skills preferred.

What Would Be Nice To Have

• Strong problem-solving skills.
• Experience mentoring Team Leaders, Process SMEs, and Associates.
• Flexible mindset and willingness to learn.
• Strong attention to detail and dependable work ethic.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Interest in automation for process and business improvement.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide. Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose. We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

What We Offer At Guidehouse India, we are committed to supporting the well being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace. Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being. Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.