Team Leader

Guidehouse India Pvt Ltd; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Guidehouse India is hiring to lead the EBO Accounts Receivable team in India, focusing on end-to-end AR follow-up, denial management, and process improvements. The role demands strong leadership to drive KPI metrics, coaching, and daily operational stability within a large team.

You will collaborate with internal stakeholders, monitor performance, and ensure adherence to policies while supporting reporting and escalation handling. Hyderabad-based role with extensive client interaction.

Qualifications

• Bachelor’s degree required in a relevant field.
• 5+ years of experience in RCM.
• Strong oral and written communication and analytical skills for AR calling.

Responsibilities

• Lead a team of 15–20 FTEs to ensure daily operations meet productivity and SLA targets.
• Monitor workflows, identify gaps, and implement corrective actions for stability.
• Provide coaching and performance feedback to drive results and engagement.
• Perform regular audits and RCA/CAPA to maintain quality standards.
• Drive denial management, AR optimization, and timely follow-ups on issues.
• Review inventory daily and ensure accurate inflow and allocation strategy.
• Collaborate with stakeholders and support reporting, escalation management.

Skills

RCM

Communication

Analytical skills

Education

Bachelor's degree

Job description

Job Family: EBO Accounts Receivable (India) Travel Required: None Clearance Required: None

What You Will Do:

• Should be able to manage a team of 15 to 20 FTE’s.
• Ensure seamless day-to-day operations with consistent delivery against productivity, quality, and SLA targets.
• Monitor workflow, identify gaps, and implement timely corrective actions to maintain operational stability.
• Establish clear expectations, track individual and team performance, and provide structured coaching to drive results.
• Foster a culture of accountability, collaboration, and continuous performance improvement.
• Maintain adherence to defined quality standards through regular audits and structured RCA/CAPA initiatives.
• Responsible for identifying production and quality issues and putting plans in place for improvement as per the policy.
• Ensure compliance with established operational policies and procedures.
• Support effective denial resolution and contribute to AR optimization through timely follow-ups and issue identification.
• Analyse recurring denial trends and collaborate on corrective measures.
• Should review the inventory on daily basis and track inflow to make sure we are handling the inventory and allocation strategy done appropriately.
• Identify operational inefficiencies and support implementation of process improvements to enhance productivity and accuracy.
• Collaborate with internal stakeholders and support reporting, operational updates, and escalation management as required.
• Should be responsible for driving KPI Metrics, operational performance, process improvements, and stabilization.
• Will be responsible to resolve queries, account reviews and provide training in case required.
• Ensures daily update acknowledgements are sent promptly.
• Will be responsible to lead internal and external emails.
• Should work towards team engagement and retention/absenteeism.
• Should be good in Denial Management and should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials
• Ability to interact positively with team members, peer group and seniors.
• Demonstrated ability to exceed performance targets
• Ability to effectively prioritize individual and team
• Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.
• Communicates well in front of groups, both large and small.

What You Will Need:

• Must have bachelor’s degree.
• 5+ Years’ experience in RCM
• Good Communication Skills (Oral and written) and Analytical Skills required for AR Calling for Medical Billing Process.
• Detail understanding and documentation of AR follow-up and denial management processes (Preferred NOA skills)

What Would Be Nice To Have:

• Superior problem-solving abilities
• Experience mentoring and training junior staffs.
• A flexible mindset to learn.
• Excellent detail-oriented skills and a highly reliable work ethic.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

• At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life.
• We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.
• Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.
• Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [e-mail]. All information you provide will be kept confidential and used only as required to support the recruitment process. To learn more about Guidehouse in India, visit www.guidehouse.com/india. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com