Senior Lead Engineer - R01570713

Brillio 2; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Brillio 2 in Mumbai is seeking a Senior Lead Engineer with 8+ years of hands-on Salesforce experience focused on Sales Cloud. You will design scalable Sales Cloud solutions, lead customization across Clouds, and mentor junior engineers.

You will develop Apex and LWC, create custom agents, and integrate Salesforce with Genesys, Data Cloud, and OpenAI APIs to boost automation and analytics. Strong DevOps and certifications are preferred.

Qualifications

• 8+ years hands-on experience in Salesforce solution design and implementation.
• Expertise across Salesforce Sales Cloud, Service Cloud and Experience Cloud.
• Proficient in Apex, LWC, and platform customization and configuration.
• Experience integrating Salesforce with external platforms (Genesys, Data Cloud) and AI tools.

Responsibilities

• Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and best practices.
• Lead customization across Salesforce Sales, Service, and Experience Clouds to optimize sales processes and opportunity management.
• Develop and maintain Apex classes, triggers, and Lightning Web Components; build custom agents for Salesforce.
• Integrate Salesforce with Genesys and Data Cloud ensuring robust interoperability.
• Drive adoption of AI technologies, including OpenAI APIs, to enhance automation and agent productivity.
• Oversee territory planning, sales automation, and forecast management with advanced Salesforce features.
• Collaborate with cross-functional teams; gather requirements and resolve technical issues.
• Maintain high-quality technical documentation and mentor junior engineers.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Apex programming

Lightning Web Components (LWC)

Salesforce Platform customization and:

Salesforce Data Cloud integration

Genesys integration with Salesforce

OpenAI API integration with Salesforce

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Salesforce Certified Platform Developer I

Salesforce Certified Sales Cloud Consultant

Job description

Senior Lead Engineer

Experience Range:

With at least 8 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total.

Key Responsibilities:

• Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.
• Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency.
• Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.
• Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.
• Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.
• Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.
• Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions.
• Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.

Required Skills:

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Platform customization and configuration
• Apex programming
• Lightning Web Components (LWC)
• Agentforce development
• Custom agent frameworks on Salesforce
• Salesforce Data Cloud integration
• Genesys integration with Salesforce
• OpenAI API integration with Salesforce

Preferred Skills:

• Salesforce Certified Application Architect or System Architect
• Expertise with Salesforce Data Cloud advanced features
• Hands-on experience with Salesforce DevOps tools and CI/CD pipelines
• Knowledge of advanced sales analytics and reporting in Salesforce
• Familiarity with multi-cloud Salesforce implementations
• Experience with custom agent frameworks beyond Agentforce

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
• Salesforce Certified Platform Developer I or II
• Salesforce Certified Sales Cloud Consultant