Senior / Junior Sales Coordinator

Belting Enterprises; Mumbai Suburban; On-site; INR 350,000 - 650,000; Full time

Job summary

Belting Enterprises in Mumbai Suburban region seeks a Sales Coordinator to support the sales team, manage key customer accounts, prepare quotations, and ensure smooth order processing.

The role involves coordinating with suppliers, logistics, and internal departments, mentoring junior coordinators, and driving improvements in internal processes to enhance customer service.

Qualifications

• Excellent written and spoken English required.
• Strong communication and interpersonal skills essential.
• Ability to multitask and coordinate with internal teams.

Responsibilities

• Handle customer enquiries via email, phone, website, and exhibitions.
• Prepare quotations using company pricing policies.
• Follow up on quotation status and order confirmation.
• Process customer purchase orders accurately.
• Coordinate with purchase, stores, dispatch, and accounts.

Skills

English proficiency

Communication skills

Negotiation & follow-up

Organizational skills

Multitasking

Analytical thinking

Customer focus

Education

Graduate in Commerce or Eng/Business

Tools

Microsoft 365

CRM Software

AI basics

Job description

Reports To: Sales Manager / Director.

Job Summary

The sales Coordinator will be responsible for managing the complete sales coordination process, supporting the sales team, handling key customer accounts, preparing quotations, following up on inquiries, coordinating with suppliers and logistics, and ensuring excellent customer service. The role also includes mentoring junior coordinators and improving internal sales processes.

Key Responsibilities

Sales Coordination

• Handle customer enquiries received through email, phone, website, and exhibitions.
• Prepare quotations using company pricing policies.
• Follow up with customers for quotation status and order confirmation.
• Process customer purchase orders accurately.
• Coordinate with purchase, stores, dispatch, and accounts departments.

Customer Relationship

• Maintain strong relationships with existing customers.
• Coordinate with sales engineers regarding customer requirements.
• Resolve customer queries promptly.
• Maintain high customer satisfaction.

Order Management

• Monitor order status from enquiry to dispatch.
• Coordinate delivery schedules with customers.
• Track pending orders and communicate delays.

Documentation

• Prepare quotations, Proforma Invoices, Order Confirmations, Delivery Challans (if applicable), and sales reports.
• Maintain customer databases in ERP/Excel/CRM.
• Update pricing and product information.

Reporting

• Prepare weekly and monthly sales reports.
• Maintain enquiry conversion reports.
• Track pending quotations and outstanding orders.

Skills Required

• Excellent written and spoken English.
• Good communication and interpersonal skills.
• Strong negotiation and follow-up abilities.
• Excellent organizational skills.
• Ability to multitask.
• Strong analytical thinking.
• Customer-oriented approach.

Technical Skills

• Microsoft 365
• CRM Software
• Basic usage of AI.

Preferred Experience

• 5-10 years in Sales Coordination, preferably in Industrial Products, Engineering, Manufacturing, Bearings, Belts, Automation, or Machinery industries.

Educational Qualification

Graduate in Commerce, Engineering, or Business Administration. (Might consider under graduates with relevant experience).