Senior Java Support Engineer-Bengaluru

Bounteous; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bounteous in Bengaluru, India seeks an experienced L2/L3 Support Engineer to resolve complex technical issues and provide mentorship. You will troubleshoot software, collaborate with cross-functional teams, and develop tools to streamline processes.

The role emphasizes training junior staff, performance analysis, and documenting resolutions to build a robust knowledge base for future reference. Strong communication with stakeholders is essential.

Qualifications

• 3-10 years of experience in L2/L3 technical support.
• Proficiency in troubleshooting and debugging.
• Strong collaboration and communication skills.
• Ability to develop tools and scripts for enhancing processes.
• Experience in mentoring and training team members.
• Analytical mindset for performance analysis and improvements.
• Keeping up-to-date with industry trends and best practices.
• Documentation skills for creating knowledge base articles.

Responsibilities

• Provide L2/L3 support for complex technical issues.
• Troubleshoot and debug software, applications, and systems.
• Collaborate with cross-functional teams for timely issue resolution.
• Develop tools and scripts to streamline troubleshooting.
• Mentor junior team members and conduct training sessions.
• Perform regular performance analysis and suggest improvements.
• Stay abreast of industry trends and best practices.
• Communicate efficiently with stakeholders for updates and requirements.
• Document problem resolutions and create knowledge base articles.

Skills

Troubleshooting

Communication

Scripting

Mentoring

Performance analysis

Documentation

Industry awareness

Job description

Job Description

• Provide L2/L3 support for resolving complex technical issues


• Troubleshoot and debug software, applications, and systems


• Collaborate with cross-functional teams to ensure timely resolution


• Develop tools and scripts to enhance troubleshooting processes


• Act as a mentor for junior team members and provide training


• Conduct regular performance analysis and identify areas for improvement


• Stay updated with industry trends and incorporate best practices


• Communicate effectively with stakeholders to provide updates and gather requirements


• Document resolutions and create knowledge base articles for future reference

Responsibilities:

• Provide L2/L3 support for complex technical issues


• Troubleshoot and debug software, applications, and systems


• Collaborate with cross-functional teams for timely issue resolution


• Develop tools and scripts to streamline troubleshooting


• Mentor junior team members and conduct training sessions


• Perform regular performance analysis and suggest improvements


• Stay abreast of industry trends and best practices


• Communicate efficiently with stakeholders for updates and requirements


• Document problem resolutions and create knowledge base articles

Requirements:

• 3-10 years of experience in L2/L3 technical support


• Proficiency in troubleshooting and debugging


• Strong collaboration and communication skills


• Ability to develop tools and scripts for enhancing processes


• Experience in mentoring and training team members


• Analytical mindset for performance analysis and improvements


• Keeping up-to-date with industry trends and best practices


• Documentation skills for creating knowledge base articles