L2 Support Engineer

Satmat Technologies; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Satmat Technologies in Thane (Mumbai area) is seeking a skilled L2 Support Engineer with 3–4 years of experience to join our enterprise team. You will provide Level 2 support for critical applications, troubleshoot Java-based services (JSP, Spring Boot, Hibernate, JPA), and collaborate with development teams.

Experience with Kafka, Docker, Tomcat, and databases (MS-SQL, PostgreSQL) is required, along with Git and JIRA for collaboration.

Qualifications

• 3–4 years of L2 application support experience.
• Strong background in Java stack including JSP, Spring Boot, Hibernate, and JPA.
• Experience with Kafka, Docker, Tomcat and databases (MS-SQL, PostgreSQL).

Responsibilities

• Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and debug application issues in Java-based stacks (JSP, Spring Boot, Hibernate, JPA, Spring MVC).
• Work with Kafka for real-time messaging and event-driven architectures.
• Deploy and manage applications on Tomcat and containerized environments using Docker.
• Handle database-related issues and queries on MS-SQL and PostgreSQL.
• Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
• Track and resolve incidents efficiently using JIRA.
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Ensure application performance optimization and proactive monitoring.
• Document troubleshooting procedures and create knowledge base articles for common issues.

Skills

Java

JSP

Spring Boot

Hibernate

JPA

Spring MVC

Agile methodologies

Problem solving

Tools

Kafka

Docker

Tomcat

MS-SQL

PostgreSQL

Git

JIRA

Windows/Linux administration

Job description

Skills

• SQL, Windows/Linux system administration, ITIL framework, Networking protocols (TCP/IP, DHCP, DNS), Scripting languages (Python, Bash), Cloud platforms (AWS, Azure), Log analysis tools (Splunk, ELK), Java

• Job TitleL2 Support Engineer
• Experience3 to 5 Years
• LocationThane
• Job TypeFull-time

We are looking for a skilled L2 Support Engineer with 3 to 4 years of experience to join our dynamic team in Thane

The ideal candidate should have strong expertise in Java, JSP, Spring Boot, Hibernate, and JPA along with experience in handling application support and troubleshooting.

Key Responsibilities

• Provide Level 2 (L2) support for enterprise applications, ensuring minimal downtime and quick resolution of issues.
• Troubleshoot and debug application issues in Java, JSP, Spring Boot, Hibernate, and Spring MVC.
• Work with Kafka for real-time messaging and event-driven architectures.
• Deploy and manage applications on Tomcat and containerized environments using Docker.
• Handle database-related issues and queries on MS-SQL and PostgreSQL.
• Utilize Git for version control and collaborate with development teams for bug fixes and enhancements.
• Track and resolve incidents efficiently using JIRA.
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions.
• Ensure application performance optimization and proactive monitoring.
• Document troubleshooting procedures and create knowledge base articles for common issues.

Required Skills & Qualifications

• 3 to 4 years of experience in L2 application support with a strong background in Java, JSP, Spring Boot, Hibernate, JPA, and Spring MVC.
• Proficiency in working with Kafka for event-driven applications.
• Hands-on experience with Docker and Tomcat for deployment and application management.
• Strong knowledge of databases like MS-SQL and PostgreSQL.
• Experience in Git for version control and Agile methodologies using JIRA.
• Strong problem-solving skills with the ability to troubleshoot and debug application issues effectively.
• Ability to work in a fast-paced environment and collaborate with different teams.

Preferred Qualifications

• Experience with monitoring tools and performance optimization techniques.
• Understanding of cloud-based deployment and microservices architecture.
• Exposure to CI/CD pipelines and DevOps practices.

If you are passionate about application support and looking for an opportunity to work in a dynamic and innovative environment, we would love to hear from you!