Senior ITIL Account Service Specialist

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA is seeking an ITIL - Account Service Senior Specialist in Bangalore, Karnataka, India. You will oversee ITIL-based service support and client account management on a 24x7 basis, coordinating incident ownership and service delivery processes across multiple levels.

The role requires 6–8 years of experience, an undergraduate degree, strong ITIL knowledge, and excellent written and verbal communication. Travel (domestic/international) may be required.

Qualifications

• 6–8 years of relevant experience in service delivery.
• Undergraduate degree or equivalent education.
• Solid understanding of ITIL processes.
• Strong written and verbal communication.

Responsibilities

• Oversees, facilitates, and administers ITIL-based service support and client account management on a 24x7 basis.
• Manages incident ownership, change, problem, and service level processes as applicable.
• Coordinates resources and communications across levels during engagements.

Skills

ITIL

Incident management

Service delivery

Stakeholder management

Communication skills

Education

Undergraduate degree

Job description

ITIL - Account Service Senior Specialist Req ID: 372160

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, we are currently seeking a ITIL - Account Service Senior Specialist to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

Responsibilities

• Individuals have a deep understanding of their own area.
• They have a limited understanding of related subject areas.
• They manage critical projects with general direction and may allocate some work to others.

Requirements

• Assigned to larger / more complex service delivery processes and associated projects.
• Plays key role in continuous improvement activities in support of client or internal business processes.
• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Assists program or process development and implementation.
• Typically requires 6-8 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Solid understanding of ITIL processes and principals.
• Solid written and verbal skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Travel including overnight domestic or international trips may be required.

About NTT DATA

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level Senior Level