ITIL - Account Service Advisor

NTT America, Inc.; Dadri; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

NTT DATA seeks an ITIL - Account Service Advisor in Noida, Uttar Pradesh, India, to oversee ITIL-based service delivery around the clock. The role requires deep ITIL knowledge and strong leadership to manage multiple accounts.

You will lead process governance, drive service improvements, and ensure customer satisfaction through effective communication and incident resolution.

Qualifications

• Strong understanding of ITIL processes and principles.
• Leadership and account management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee, facilitate and administer ITIL-based service 24x7.
• Ensure adherence to ITIL processes and continually improve service delivery.
• Coordinate with cross-functional teams to manage multiple accounts.

Skills

ITIL Process Knowledge

Leadership

Account Management

Communication

Conflict Resolution

Tools

ITIL Tools

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ITIL - Account Service Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Oversee, facilitate and administer ITIL based service 24x7.

Requirements

• 10+ years of experience of education and work.
• Strong understanding of ITIL process and principles
• Leadership skills
• Expereince with handelling multiple accounts.
• Knowledge of ITIL tools
• Strong Verbal and Written communication skills
• Strong abiilty to create and document process
• Competencies in conflict resolution, customer service, facilitation and executive presentation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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