ITIL - Account Service Senior Specialist

NTT DATA, Inc.; Dadri; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

NTT DATA, Inc. in Noida, Uttar Pradesh, India, seeks an ITIL - Account Service Senior Specialist to join our team. The role involves managing ITIL-based service delivery processes, driving improvements and reporting on service levels.

Domestic and international travel may be required, with a focus on client satisfaction and operational excellence. The ideal candidate brings 6-8 years of relevant experience, strong ITIL fundamentals, and excellent written and verbal communication skills to

Qualifications

• Assigned to larger / more complex service delivery processes and associated projects.
• Participates in continuous improvement activities for client or internal processes.
• Compiles, analyzes and reports data and trends on service level compliance and operational effectiveness.
• Assists in program or process development and implementation.
• Typically requires 6-8 years of relevant experience.

Responsibilities

• In this role you will be responsible for delivering ITIL-based service management activities.
• Manage critical projects with general direction and allocate some work to others.
• Coordinate with teams to ensure adherence to process controls and SLAs.

Skills

ITIL knowledge

Written & verbal communication

Analytical reporting

Travel willingness

Education

Undergraduate degree or equivalent

Job description

Req ID: 381772

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ITIL - Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In this role you will be responsible for:

• Individuals have a deep understanding of their own area.


• They have a limited understanding of related subject areas.


• They manage critical projects with general direction and may allocate some work to others

Requirements for this role include:

• Assigned to larger / more complex service delivery processes and associated projects.


• Plays key role in continuous improvement activities in support of client or internal business processes.


• Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.


• Assists program or process development and implementation.


• Typically requires 6-8 years relevant experience.


• Undergraduate degree or equivalent combination of education and work experience.


• Solid understanding of ITIL processes and principals.


• Solid written and verbal skills.


• Ability to physically perform general office requirements.


• Must be able to perform essential responsibilities with or without reasonable accommodation.


• Travel including overnight domestic or international trips may be required.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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