NTT DATA Hiring Helpdesk Associate - ITIL (Bangalore)

NTT DATA, Inc.; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka, India is seeking a Helpdesk Associate - ITIL to provide frontline IT service desk support to end users on devices, applications, and processes, with prompt logging and escalation of issues.

This role operates on a 24/7 rotating shift schedule with week offs and requires on-site work; remote or hybrid options may be available depending on client needs.

Responsibilities

• Delivering strong IT Service Desk support, guidance, and training to end-users on various IT devices, applications, and processes.
• Logging, updating, and escalating support issues to the next level promptly.
• Supporting all IT onboarding activities for end-users.
• Working with internal IT teams on system testing, integration, and maintenance.
• Researching new IT business tools that support business users and the internal IT team.
• Identifying, suggesting, evaluating, and implementing process and technology improvements.
• Learning and growing into other IT business areas.

Job description

NTT DATA is looking for a Helpdesk Associate - ITIL to join our team in Bangalore, Karnataka, India.

General Duties and Responsibilities

In this role, you will be responsible for:

• Delivering strong IT Service Desk support, guidance, and training to end-users on various IT devices, applications, and processes.
• Logging, updating, and escalating support issues to the next level promptly.
• Supporting all IT onboarding activities for end-users.
• Working with internal IT teams on system testing, integration, and maintenance.
• Researching new IT business tools that support business users and the internal IT team.
• Identifying, suggesting, evaluating, and implementing process and technology improvements.
• Learning and growing into other IT business areas.

This role follows 24/7 rotational shifts with week offs, and work from office is mandatory.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. The company is committed to accelerating client success and positively impacting society through responsible innovation.

NTT DATA is one of the world's leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. As a Global Top Employer, it has experts in more than 50 countries and is part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA hires locally whenever possible. Remote or hybrid options may be available for some positions, but these are subject to client requirements and business needs.