Helpdesk Associate - IT Service Desk Support

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 240,000 - 300,000; Full time

Job summary

NTT DATA is seeking a Helpdesk Associate in Bangalore, Karnataka (IN-KA), India. The role focuses on providing L1 support across phone, email and chat channels within a Global End User Services unit.

You will work in a rotational shift with a 24x7 support window and interact with clients to resolve incidents with a strong emphasis on customer satisfaction. Experience includes 1–2 years in the industry, excellent communication, and good problem-solving ability.

Qualifications

• Graduate degree or equivalent required.
• Minimum 6 months of international calling experience.
• Good comprehension and writing skills are essential.
• Must possess excellent customer handling skills.

Responsibilities

• Provide L1 technical guidance for identification, prioritization and resolution of issues via Phone, Email & Chat.
• Act as liaison between customers and internal departments within Client Infrastructure.
• Demonstrate troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, MS Office and common applications.
• Typically 1–2 years of industry experience; 12 months in the current grade is a mandate.

Skills

Communication skills

Customer handling

Written English

Rotational shifts

Education

Graduate

Job description

Helpdesk Associate Req ID: 391377

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Job Role Domain

Helpdesk Associate – Service Desk (2018-288185) Global End User Services

Requirements

• Must be a Graduate.
• Good communication skills with 6+ months of international calling experience.
• Good comprehension & writing skills.
• Must possess excellent customer handling skills.
• Should be comfortable to work in rotational shift with 24x7 support window.

Job description

• Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• 1-2 years of industry experience.
• 12 months in the current grade is a mandate.

Equal Opportunity

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Mid Level

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.