Senior IT Technical Support Engineer

Weekday 1; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Brilliant minds

Global cloud platform

Collaborative culture

Job summary

Weekday is seeking a senior IT support expert in Bengaluru, responsible for resolving complex user issues, leading support initiatives, and elevating support practices across the organization. This role mentors staff and contributes to cross-functional IT projects.

The role emphasizes operational excellence, onboarding and lifecycle management for complex environments, and the creation of internal tools to boost response times and support quality.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field preferred.
• Strong experience with Okta, Jamf, Intune and networking.
• Proven ability to own major escalations and drive service quality.

Responsibilities

• Provides expert-level IT support for escalated issues across hardware, software and infrastructure.
• Leads major incident resolution, coordinating with IT functions and stakeholders.
• Defines and enforces best practices for tickets, workflows, and escalations.
• Collaborates with engineering, infra and security to align support with system design.
• Oversees onboarding and lifecycle management for complex user environments.
• Develops internal tools or scripts to improve delivery and response times.
• Coaches junior and mid-level engineers to build depth and consistency.
• Tracks support metrics to identify trends and reduce incidents.

Skills

Okta

Jamf

Intune

Networking

Windows admin

macOS admin

Office 365

Scripting

Automation

Analytics

Mentoring

Escalation ownership

Education

Bachelor's degree in IT/CS

Job description

This role is for one of Weekday’s clients

Min Experience: 5+ years
Location: Bengaluru, Karnataka, India
JobType: full-time

Acts as a senior technical expert within the IT support team, responsible for resolving the most complex user issues, leading support-focused initiatives, and driving the evolution of support practices across the organization. This role ensures operational excellence, mentors other support staff, and contributes to cross-functional IT projects.

Requirements

Key Roles & Responsibilities:

• Provides expert-level technical support for escalated issues involving hardware, software, enterprise systems, and infrastructure.
• Leads major incident resolution efforts, coordinating with other IT functions and communicating with stakeholders.
• Defines and enforces best practices for support workflows, ticket handling, documentation, and escalations.
• Collaborates with engineering, infrastructure, and security teams to align support efforts with systems design and operational goals.
• Oversees technical onboarding and lifecycle management for complex user environments and sensitive roles.
• Develops internal tools, scripts, or automation to improve support delivery and response times.
• Coaches and mentors junior and mid-level support engineers to build technical depth and service consistency.
• Tracks and analyzes support metrics to identify trends and proactively reduce incident frequency.

Basic Qualifications:

• 4+ years of progressive IT support or technical services experience
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• Good experience in Okta, Jamf, Intune & Networking
• Strong expertise in Windows/macOS administration, endpoint management, Office 365
• Experience with automation tools, scripting, and support-related analytics
• Exceptional problem-solving, communication, and mentoring abilities
• Proven record of owning major escalations, leading support initiatives, and driving service quality

Perks & Benefits

• Opportunity to work with some of the smartest minds to solve complex challenges at scale.
• Impactful role in shaping and securing a global, cloud-native & AI driven platform.
• Innovative, collaborative, and fast-paced culture.

Must-have skills

• Okta, jamf, intune

Good-to-have skills

• Windows/MAC OS administration, end point management