IT Support Engineer

SynapseIndia (Events); Dadri; Presencial; INR 600.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Timely salaries

Weekends off 2nd and last Saturday

No night shifts

Accidental and Medical Insurance

Yearly appraisals up to 100%

Monthly top performer rewards

Eco-friendly workplace

Job stability

Descripción de la vacante

SynapseIndia is hiring a Sr. IT Support Engineer for our Noida office. You will deliver hands-on IT support, administer Active Directory and Microsoft 365, manage Windows and macOS systems, and resolve hardware and network issues for employees.

You will assist onboarding/offboarding, backups, antivirus, VPN/RDP setups, and IT asset management, ensuring reliable, user-friendly technology across the organization.

Formación

• Strong communication in English.
• 5+ years IT support experience.
• Experience with AD and M365.

Responsabilidades

• Provide hands-on IT support to employees.
• Manage AD, M365, Windows and macOS environments.
• Troubleshoot hardware, software, networking, and printer issues.
• Coordinate with vendors for procurement and support.
• Assist onboarding and offboarding, asset tracking, and backups.

Conocimientos

Communication skills

Analytical thinking

Active Directory

Microsoft 365

Windows OS

macOS

Hardware troubleshooting

LAN troubleshooting

VPN configuration

RDP configuration

IT asset management

ChatGPT for IT

Herramientas

Microsoft 365

Windows Server (WSUS)

VPN

RDP

ChatGPT for IT

Descripción del empleo

SynapseIndia is a software development company with over 26 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• We celebrate all festivals with enthusiasm and joy.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We recognize and reward top performers on a monthly basis for their outstanding contributions.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation: Sr. IT Support Engineer

Experience Range: 5+ years

What skills and experience are we looking for?

• Good communication skills (verbal and written)
• Strong analytical and problem-solving abilities
• Should have knowledge of using any AI tool.
• Active Directory (AD)
• Microsoft 365 (M365)
• Windows OS – Installation, configuration, maintenance, and troubleshooting
• macOS – Installation, configuration, maintenance, and troubleshooting
• Hardware troubleshooting for laptops and desktops
• Software installation, configuration, and troubleshooting
• System formatting and reinstallation
• Network and printer-related troubleshooting
• Data backup and basic backup management
• Employee onboarding and offboarding support
• Troubleshooting and user support through chat, calls, and ticketing systems
• LAN troubleshooting
• Vendor coordination and follow-up
• Antivirus server handling and management
• WSUS (Windows Server Update Services)
• ISP coordination and troubleshooting
• Routers and switches
• DHCP and DNS
• VPN and RDP configuration and troubleshooting
• IT asset management and tracking
• Ability to use ChatGPT effectively for IT troubleshooting, issue diagnosis, and finding solutions