IT Consultant

HTIC Global; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

HTIC Global in India seeks an IT Support specialist to help manage daily IT operations, including infrastructure tasks and advanced technical areas such as Active Directory, Google Workspace, and PBX systems. Responsibilities include configuring and maintaining security controls, assisting in IT service management processes, handling escalations, and collaborating with clients to tailor IT solutions.

Strong foundations in hardware, software installation, and helpdesk ticketing are essential.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.

Responsibilities

• Provide technical support for IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.

Skills

Antivirus Installation

Email Configuration

Hardware Setup

IT Helpdesk Ticketing

Network Troubleshooting

Software Installation

Backup Management

Systems Administration

Education

Bachelor’s degree in IT/CS or related field

Tools

Active Directory

Google Workspace

Office 365

PBX systems

Firewalls

Job description

Provide support for daily IT operations, including infrastructure management and advanced technical areas

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus.

Experience

Skills

• Antivirus Installation
• Email Configuration
• Hardware Setup
• IT Helpdesk Ticketing
• Network Troubleshooting
• Software Installation
• Backup Management
• Systems Administration

Duties and Responsibilities

Primary Responsibilities:

• Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems.
• Manage and troubleshoot firewalls and network security issues.
• Assist in the implementation and administration of IT service management processes.
• Handle escalations and resolve complex technical issues in a timely manner.
• Collaborate with clients to understand their IT needs and provide tailored solutions.

Secondary Responsibilities:

• Collaborate with clients to understand their IT needs and provide tailored solutions.
• Conduct training sessions IT systems and best practices.