Senior Information Technology Engineer

JAC Recruitment; Rajasthan; Presencial; INR 350.000 - 700.000; Jornada completa

Descripción de la vacante

The Senior IT Engineer role provides onsite technical support across hardware, software, networks and information technology security. You will resolve incidents, manage assets and support critical systems to ensure reliable day-to-day operations.

Based in Rajasthan, India, the position involves collaborating with vendors, maintaining documentation and enforcing IT policies while delivering high-quality user support.

Formación

• Bachelor’s degree or diploma in Mechanical Engineering.
• 2–4 years of relevant professional experience.
• Strong knowledge of desktop and laptop troubleshooting, Windows operating systems and Microsoft Office.
• Understanding of local area networks, Wi‑Fi, basic network administration and user account management.
• Knowledge of information technology security, data backups, asset management and incident resolution.
• Experience supporting enterprise resource planning, human resources management or other business applications.
• Ability to maintain accurate technical and incident documentation.

Responsabilidades

• Provide first-level and second-level information technology support to employees for hardware, software, network and system-related issues.
• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners and other information technology equipment.
• Manage and maintain local area networks, Wi-Fi, internet connectivity, switches, routers and other network devices.
• Create and manage user and email accounts, access rights and system permissions.
• Monitor information technology systems, network performance and connectivity to support uninterrupted operations.
• Coordinate with external vendors and service providers regarding hardware, software, annual maintenance contracts and technical support.
• Maintain accurate asset records covering computers, laptops, networking equipment, software licences and other information technology assets.
• Ensure important data is backed up regularly and support data recovery activities when required.
• Implement and maintain antivirus software, endpoint security and other information technology security measures.
• Troubleshoot operating systems, Microsoft Office, email, printers and business applications.
• Support the implementation and maintenance of enterprise resource planning, human resources management and other business applications.
• Maintain documentation covering information technology processes, configurations, incidents and resolutions.
• Ensure compliance with company information technology policies, security standards and access control procedures.

Conocimientos

Desktop troubleshooting

Windows OS

Microsoft Office

Network basics

IT security

Educación

Bachelor’s degree or diploma in Mechanical Engineering

Herramientas

IT hardware support

Descripción del empleo

The Senior Information Technology (IT) Engineer role provides onsite technical support across hardware, software, networks, business applications and information technology security. The position plays a key part in maintaining reliable day-to-day operations by resolving incidents, managing technology assets and supporting essential systems and infrastructure.

Responsibilities

• Provide first-level and second-level information technology support to employees for hardware, software, network and system-related issues

• Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners and other information technology equipment

• Manage and maintain local area networks, Wi-Fi, internet connectivity, switches, routers and other network devices

• Create and manage user and email accounts, access rights and system permissions

• Monitor information technology systems, network performance and connectivity to support uninterrupted operations

• Coordinate with external vendors and service providers regarding hardware, software, annual maintenance contracts and technical support

• Maintain accurate asset records covering computers, laptops, networking equipment, software licences and other information technology assets

• Ensure important data is backed up regularly and support data recovery activities when required

• Implement and maintain antivirus software, endpoint security and other information technology security measures

• Troubleshoot operating systems, Microsoft Office, email, printers and business applications

• Support the implementation and maintenance of enterprise resource planning, human resources management and other business applications

• Maintain documentation covering information technology processes, configurations, incidents and resolutions

• Ensure compliance with company information technology policies, security standards and access control procedures

Requirements

• Bachelor’s degree or diploma in Mechanical Engineering

• 2–4 years of relevant professional experience

• Strong knowledge of desktop and laptop troubleshooting, Windows operating systems, Microsoft Office and information technology hardware support

• Understanding of local area networks, Wi-Fi, basic network administration and user account management

• Knowledge of information technology security, data backups, asset management and incident resolution

• Experience supporting enterprise resource planning, human resources management or other business applications

• Ability to maintain accurate technical and incident documentation

About the company

A company in the industrial refrigeration equipment manufacturing industry producing compressors and related equipment for a range of commercial and industrial applications. Its products support temperature-controlled operations across sectors such as food processing, cold storage, dairy production, breweries, ice plants and petrochemicals.