It Support Engineer

Lenskart; Bhiwadi; On-site; INR 600,000 - 900,000; Full time

Job summary

Lenskart is seeking an IT Support Engineer to deliver end‑to‑end technical support for plant IT systems, including production floor equipment, hardware, and shop-floor applications. You will ensure high system uptime and timely troubleshooting to support manufacturing continuity.

Responsibilities include supporting MES/SCADA interfaces, SAP/ERP access, and OT/IT connectivity, along with maintenance of network infrastructure and compliance documentation.

Qualifications

• Strong knowledge of Windows OS, AD, and user management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs).
• Experience in manufacturing or OT/IT environments is preferred.
• Hands-on with industrial peripherals, barcode systems, and production terminals.

Responsibilities

• Provide first-line and second-line IT support for plant desktops, printers, scanners, and production terminals.
• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
• Manage LAN/WAN connectivity, Wi‑Fi, switches, CCTV, access control, and IP telephony.
• Perform preventive maintenance, maintain asset inventory, AMC records, and compliance docs.
• Provide user guidance and basic training for plant and office staff.
• Coordinate with vendors for equipment servicing and AMC; work with cross-functional teams.

Skills

Windows OS

Active Directory

Networking basics

OT/IT integration

Industrial peripherals

CCTV & access control

Troubleshooting

On-floor presence

Education

Bachelors Degree in Computer Science/IT/Electronics

Job description

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Key Responsibilities

Technical Support

• Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
• Diagnose and resolve hardware, software, and network issues raised by plant users.
• Install, configure, and maintain Windows OS, industrial applications, and security software.
  

Manufacturing Systems & Applications

• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
• Troubleshoot connectivity between OT (Operational Technology) and IT systems.
• Coordinate installation, updates, and patching for plant-critical applications.
  

Network & Infrastructure

• Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.
• Coordinate with central IT for firewall policies and network security.
  

Maintenance & Compliance

• Perform periodic preventive maintenance across plant systems.
• Maintain asset inventory, AMC records, and compliance documentation.
• Support IT audits, data backup, antivirus deployment, and patch compliance.
  

User Support & Training

• Provide technical guidance to employees on system usage, safety, and best practices.
• Conduct basic training sessions for plant and office staff.
  

Vendor & Stakeholder Coordination

• Liaise with vendors for equipment servicing, component replacement, and AMC.
• Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.
  

Required Skills & Competencies

• Strong knowledge of Windows OS, Active Directory, user management.
• Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
• Experience supporting manufacturing environments, OT/IT integration (preferred).
• Hands-on exposure to industrial peripherals, barcode systems, production terminals.
• Familiarity with CCTV, access control, printers, handheld devices.
• Good analytical and troubleshooting capabilities.
• Ability to prioritize and resolve issues under time pressure.
  

Qualifications

• Bachelors Degree in Computer Science, IT, Electronics, or related field.
• 2 to 5 years of IT support experience, preferably in a manufacturing plant.
• Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.
  

Work Environment

• On-floor presence required for troubleshooting.
• Rotational on-call support during production schedules.
• Exposure to shift-based maintenance.