Senior Implementation Manager

Xeno; India; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Xeno, an AI-powered customer engagement platform, is hiring a Senior Implementation Manager in India. You will serve as the primary technical advisor for key customers, guiding them from kickoff to go-live and aligning with Product, Engineering, and CS teams to deploy scalable solutions.

Responsibilities include translating business needs into technical specs, managing integrations, and creating onboarding playbooks.

Qualifications

• Bachelor's degree in Engineering, B.Tech, or equivalent.
• 2–5 years of experience in SaaS, support, implementation, or customer success.
• Strong knowledge of SQL, APIs, and data management.
• Clear and empathetic communicator with strong written and verbal skills.
• Proactive problem solver in fast-paced environments.
• Familiar with Excel, API testing, and basic debugging.
• Process-oriented with attention to documentation.

Responsibilities

• End-to-end product solutioning for clients based on goals and data landscape.
• Own the implementation journey—from kickoff to go-live.
• Collaborate with Product, Engineering, CS to design, test, and deploy solutions.
• Understand client tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources).
• Translate business requirements into technical specifications and workflows.
• Troubleshoot and resolve technical issues during onboarding.
• Create documentation, playbooks, and scalable onboarding processes.

Skills

Clear communicator

Problem solving

Detail oriented

Education

Bachelor's degree in Engineering/B.Tech

Tools

SQL

APIs

Webhooks

Data management

Excel

API testing

Job description

Job Description:

Location: Delhi/Mumbai

About Xeno

Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Fabindia, Subway, Aditya Birla, Taco Bell, Forever New, Giordano, etc. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year.

About the role

As a Senior Implementation Manager, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly.

What You’ll Do

• end-to-end product solutioning for clients based on their goals and data landscape
• Own the implementation journey—from kickoff to go-live
• Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions
• Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources)
• Translate business requirements into technical specifications and workflows
• Troubleshoot and resolve technical issues during onboarding
• Create documentation, playbooks, and scalable processes for faster onboarding

What We’re Looking For

• Bachelor’s degree in Engineering, B.Tech, or any equivalent stream
• 2-5 years of work experience in SaaS, support, implementation, or customer success
• Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management
• Clear and empathetic communicator with strong written and verbal skills
• A natural problem solver who thrives in fast-paced environments
• Comfortable with Excel, testing APIs, and basic debugging
• Process-oriented with a keen eye for detail and documentation

Why Join Us?

• You’ll sit at the heart of Product + Client success
• Work with top brands across India & the Middle East
• High-impact role with tons of ownership
• Fast-paced, collaborative, and growth-driven culture
• High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here