Senior Implementation Manager

Xeno; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading customer engagement platform in Delhi is seeking a Senior Implementation Manager to oversee client solutions and drive implementation journeys. This role requires a strong understanding of SQL and APIs, excellent communication skills, and 1-3 years of experience in the SaaS space. You will collaborate with teams across India and the Middle East, contributing to a fast-paced, innovative environment with high ownership.

Qualifications

• 1-3 years of work experience in SaaS, support, implementation, or customer success.
• Process-oriented with a keen eye for detail and documentation.

Responsibilities

• Provide end-to-end product solutioning for clients based on their goals.
• Own the implementation journey from kickoff to go-live.
• Work closely with internal teams to design, test, and deploy solutions.
• Assist with integrations and resolve technical issues during onboarding.
• Create documentation and scalable processes for onboarding.

Skills

Strong understanding of SQL

APIs (Pull, Push, Webhooks)

Data management

Clear and empathetic communication

Problem-solving

Excel proficiency

Basic debugging

Education

Bachelor’s degree in Engineering, B.Tech, or equivalent

Job description

Join to apply for the Senior Implementation Manager role at Xeno

About Xeno

Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year.

About the role

As a Solution Architect, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly.

What You’ll Do

• Provide end-to-end product solutioning for clients based on their goals and data landscape
• Own the implementation journey—from kickoff to go-live, followed by hypercare
• Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions
• Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources)
• Translate business requirements into technical specifications and workflows
• Troubleshoot and resolve technical issues during onboarding
• Create documentation, playbooks, and scalable processes for faster onboarding

What We’re Looking For

• Bachelor’s degree in Engineering, B.Tech, or any equivalent stream
• 1-3 years of work experience in SaaS, support, implementation, or customer success
• Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management
• Clear and empathetic communicator with strong written and verbal skills
• A natural problem solver who thrives in fast-paced environments
• Comfortable with Excel, testing APIs, and basic debugging
• Process-oriented with a keen eye for detail and documentation

Why Join Us?

• You’ll sit at the heart of Product + Client success
• Work with top brands across India & the Middle East
• High-impact role with tons of ownership
• Fast-paced, collaborative, and growth-driven culture
• High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here

Ready to help brands unlock the power of personalized marketing?

Drop us a line at [e-mail]– we’d love to chat!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management

Industries

• Software Development