Senior Implementation Manager

Xeno Private Limited; Delhi; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Xeno is an AI-powered customer engagement platform helping retailers maximize repeat revenue through personalized marketing campaigns. As a Solution Architect, you’ll be the primary technical advisor to key customers, collaborating with product and engineering teams to deliver value and resolve issues quickly.

You’ll own the end-to-end implementation journey—from kickoff to go-live and hypercare—while translating client needs into scalable technical solutions and documentation for faster

Qualifications

• Bachelor’s degree in Engineering, B.Tech, or equivalent.
• 2–5 years in SaaS, support, implementation, or customer success.
• Strong knowledge of SQL, APIs (Pull/Push/Webhooks) and data management.
• Clear written and verbal communication; thrives in fast-paced environments.
• Proficient with Excel, API testing, and basic debugging.
• Detail-oriented with strong documentation skills.

Responsibilities

• Provide end-to-end product solutioning for clients.
• Own the implementation journey—from kickoff to go-live, then hypercare.
• Collaborate with Product, Engineering, CS to design, test, deploy solutions.
• Understand client tech ecosystem and assist with integrations (APIs, Webhooks).
• Translate business requirements into technical specifications and workflows.
• Troubleshoot and resolve onboarding issues.
• Create documentation, playbooks, and scalable onboarding processes.

Skills

SQL

APIs

Data management

Communication

Problem solving

Excel

API testing

Debugging

Documentation

Education

Bachelor’s degree in Engineering or B.Tech

Job description

Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year.

About the role

As a Solution Architect, you will be the primary technical advisor and trusted partner for our key customers. You’ll work closely with customer stakeholders, internal engineering, and product teams to ensure our clients receive maximum value from our solution and resolve technical issues quickly.

What You’ll Do

• Provide end-to-end product solutioning for clients based on their goals and data landscape
• Own the implementation journey—from kickoff to go-live, followed by hypercare
• Work closely with internal teams (Product, Engineering, CS) to design, test, and deploy solutions
• Understand the client's tech ecosystem and assist with integrations (APIs, Webhooks, Data Sources)
• Translate business requirements into technical specifications and workflows
• Troubleshoot and resolve technical issues during onboarding
• Create documentation, playbooks, and scalable processes for faster onboarding

What We’re Looking For

• Bachelor’s degree in Engineering, B.Tech, or any equivalent stream
• 2-5 years of work experience in SaaS, support, implementation, or customer success
• Strong understanding of SQL, APIs (Pull, Push, Webhooks), and data management
• Clear and empathetic communicator with strong written and verbal skills
• A natural problem solver who thrives in fast-paced environments
• Comfortable with Excel, testing APIs, and basic debugging
• Process-oriented with a keen eye for detail and documentation

Why Join Us?

• You’ll sit at the heart of Product + Client success
• Work with top brands across India & the Middle East
• High-impact role with tons of ownership
• Fast-paced, collaborative, and growth-driven culture
• High-growth environment with complete ownership and freedom to innovate, check out what our team has to say about us - here

Required Skills