Senior Human Resource and Operations Manager

Home Bazaar Services; Navi Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Home Bazaar Services Pvt Ltd, a leading Indian property advisory with 13+ years in the market, seeks a Senior Manager/AVP HR-Operations to partner with senior leadership and drive HR strategy. You will oversee compliance, payroll, lifecycle management, talent development and HR automation while guiding a high-performing team.

Reporting to the Business Operations Head, you will manage a team of 8+ HR professionals, align HR initiatives with business goals, and drive cross-functional

Qualifications

• Proven leadership of HR operations in large organisations.
• Strong understanding of payroll, statutory compliance and labor laws.
• Experience in HR automation and analytics.
• Ability to manage vendor relationships and BGV processes.

Responsibilities

• Strategic leadership and business partnership with senior leadership.
• Ensure compliance, payroll, and risk management across the org.
• Oversee employee lifecycle, onboarding and engagement initiatives.
• Drive compensation, benefits, and vendor management.
• Lead team coaching, performance reviews and PIP implementation.
• Introduce automation, dashboards and data-driven HR scorecards.

Skills

Strategic HR Leadership

HR Analytics

Payroll & Compliance

Employee Lifecycle

Vendor Management

Tools

HRMS

Job description

Who are we?

Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 13+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best winning property service company for the Quarter 2022 -23. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India.

Job Description: Senior Manager/AVP HR-Operations

Role Overview

The Senior Manager HR-Operations will serve as a strategic partner to senior leadership, aligning HR initiatives with broader business objectives while driving organizational change. This role demands a unique blend of strategic foresight and hands-on execution. You will oversee a comprehensive portfolio including compliance, payroll, employee lifecycle management, talent development, and HR automation, while leading a high-performing team.

Position Details

• Designation: Senior Manager/Assistant Vice President (AVP) HR Operations
• Department: HR Operations
• Reporting To: Business Operations Head
• Team Size: 8+ direct/indirect HR professionals

• Key Responsibilities

1. Strategic Leadership & Business Partnership

• Align HR operations, initiatives, and workflows directly with quarterly and annual business goals.
• Partner with business leaders on workforce cost optimization, headcount forecasting, and strategic manpower planning.
• Drive at least two major cross-functional organizational change initiatives annually to support hyper-growth phases.

2. Compliance, Payroll & Risk Management

• Lead the annual policy review and revision process to maintain a strict, SOP-oriented work culture with zero compliance gaps.
• Oversee end-to-end payroll processing, final settlements, statutory deductions, and payroll audits.
• Ensure 100% compliance with labor laws, statutory audits, inspections, PF, ESIC, PT, LWF, and Shops & Establishment requirements.
• Identify, monitor, and mitigate people-related, operational, legal, and compliance risks across the organization.

3. Employee Lifecycle & Engagement

• Supervise employee onboarding journeys, aiming for exceptional new-hire experiences and keeping the 90-day attrition in at lower rate.
• Establish and monitor robust employee query management systems and service delivery standards.
• Drive employee communication, recognition programs, culture-building activities, and engagement initiatives.
• Directly step in to handle complex employee relations and act as a neutral consultant during high-risk organizational disputes.

4. Compensation, Benefits & Vendor Management

• Manage corporate compensation structures, benefits administration, insurance programs, and the annual salary review process.
• Oversee external HR vendors, including Background Verification (BGV), payroll partners, insurance brokers, HRMS providers, compliance consultants, and training partners.

5. Team Leadership & Performance Culture

• Foster an internal team culture built on psychological safety, collaboration, accountability, and daily alignment.
• Provide trainig, regular coaching, feedback, and development opportunities to groom future leaders within the HR team.
• Manage the end-to-end Performance Improvement Plan (PIP) framework utilizing objective criteria, weekly milestones, and unbiased evaluation.
• Conduct periodic performance reviews, ensuring all team members meet or exceed their individual KPIs.

6. HR Automation, Analytics & Governance

• Introduce process automation tools to eliminate operational bottlenecks and reduce manual processing time.
• Build and maintain database systems and executive dashboards to ensure high-level of data integrity.
• Deliver weekly, monthly, and periodic HR scorecards and dashboards to provide leadership with timely, actionable, data-driven insights.