Senior General Manager Operations & Admin

Executive Car Rental Services (ECRS); Pune District; On-site; INR 400,000 - 700,000; Full time

Job summary

Executive Car Rental Services (ECRS) is seeking a Senior General Manager Operations & Sales in Pune to take full ownership of administrative and operational excellence. The role demands strategic thinking, hands-on leadership, and the ability to manage large teams and complex vendor networks.

You will drive cost controls, compliance, KPI reporting, and ongoing process improvements while partnering with senior management to achieve business objectives. Immediate joiners preferred.

Qualifications

• Minimum 11 to 27 years of relevant professional experience.
• Minimum 10 years in a senior leadership/management position.
• Proven experience leading large teams, vendors, budgets, facilities.
• Strong leadership and strategic planning capabilities.

Responsibilities

• Lead and oversee overall Administration & Operations.
• Develop and implement SOPs, policies, and operational processes.
• Lead, mentor, and manage teams while driving performance and accountability.
• Manage vendors, contracts, facilities, procurement, and service providers.
• Monitor budgets, costs, and identify cost-saving opportunities.
• Ensure compliance with policies, statutory requirements, safety, and risk controls.
• Monitor KPIs and prepare MIS and management reports.
• Drive process improvement, productivity, efficiency, and operational excellence.
• Handle key stakeholder relationships and critical escalations.
• Coordinate with senior management and departments for smooth operations.
• Support strategic planning and organizational development initiatives.
• Provide strategic recommendations to the Managing Director / Senior Management on operational and administrative matters.

Skills

Leadership

Administration

Operations

Strategic Planning

Cost Control

Vendor Management

Compliance

Process Improvement

Risk Management

Stakeholder Management

Job description

WE ARE HIRING

SENIOR GENERAL MANAGER OPERATIONS & Sales

Experience: Minimum 11 to 27 Years

Senior Leadership Experience: Minimum 11 Years

Joining: Immediate Joiners / Short Notice Period Preferred

ROLE SUMMARY

We are looking for a dynamic, highly experienced, and result-oriented Senior General Manager Operations & Sales to take complete ownership of administrative and operational excellence.

The ideal candidate should be a strong strategic and hands‑on leader capable of managing teams, improving processes, controlling costs, ensuring compliance, managing vendors, resolving critical issues, and supporting senior management in achieving business objectives.

KEY RESPONSIBILITIES

• Lead and oversee overall Administration & Operations.
• Develop and implement effective SOPs, policies, and operational processes.
• Lead, mentor, and manage teams while driving performance and accountability.
• Manage vendors, contracts, facilities, procurement, and service providers.
• Monitor budgets, operational costs, and identify cost‑saving opportunities.
• Ensure compliance with company policies, statutory requirements, safety, and risk controls.
• Monitor operational KPIs and prepare MIS and management reports.
• Drive process improvement, productivity, efficiency, and operational excellence.
• Handle key stakeholder relationships and critical operational escalations.
• Coordinate with senior management and various departments for smooth business operations.
• Support strategic planning, business improvement, and organizational development initiatives.
• Provide strategic recommendations to the Managing Director / Senior Management on operational and administrative matters.

REQUIRED SKILLS

Leadership | Administration | Operations | Strategic Planning | Cost Control | Vendor Management | Compliance | Process Improvement | Risk Management | Stakeholder Management

Strong communication, negotiation, decision‑making, problem‑solving, and people‑management skills are essential.

EXPERIENCE

• Minimum 1015 years of relevant professional experience is required.
• Minimum 10 years of experience in a senior leadership / management position.
• Proven experience managing large teams, vendors, budgets, facilities, and multiple operational functions.
• Strong experience in Administration & Operations Leadership is essential.

IDEAL CANDIDATE

A mature, strategic, hands‑on, and accountable leader capable of taking complete ownership of Administration & Operations and delivering measurable results.