Senior General Manager Operations

Executive Car Rental Services (ECRS); Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Executive Car Rental Services (ECRS) in Pune seeks a Senior General Manager Operations & Sales to own administrative and operational excellence. This role requires strategic leadership, hands-on execution, and the ability to manage vendors, budgets, and cross-functional teams.

The successful candidate will drive efficiency, improve processes, ensure regulatory compliance, and provide strategic guidance to senior management on operational matters. Immediate joining is preferred.

Qualifications

• Leadership, Administration, Operations and governance skills required.
• Strong strategic planning and cost control capabilities expected.
• Experience in vendor management, compliance, risk management and stakeholder handling.
• Proven track record managing large teams, budgets and facilities.

Responsibilities

• Lead and oversee overall Administration & Operations.
• Develop and implement SOPs, policies, and processes.
• Manage teams, drive performance and accountability.
• Handle vendors, contracts, facilities, procurement and service providers.
• Monitor budgets and identify cost-saving opportunities.
• Ensure compliance with policies, safety, and risk controls.
• Prepare MIS and management reports, monitor KPIs.
• Drive process improvement and operational excellence.
• Manage critical escalations and stakeholder relationships.
• Coordinate with senior management for smooth operations.
• Support strategic planning and organizational development.

Skills

Leadership

Administration

Operations

Strategic Planning

Cost Control

Vendor Management

Compliance

Process Improvement

Risk Management

Stakeholder Management

Job description

WE ARE HIRING

SENIOR GENERAL MANAGER OPERATIONS & Sales

Experience: Minimum 11 to 27 Years

Senior Leadership Experience: Minimum 11 Years

Joining: Immediate Joiners / Short Notice Period Preferred

ROLE SUMMARY

We are looking for a dynamic, highly experienced, and result-oriented Senior General Manager Operations & Sales to take complete ownership of administrative and operational excellence.

The ideal candidate should be a strong strategic and hands‑on leader capable of managing teams, improving processes, controlling costs, ensuring compliance, managing vendors, resolving critical issues, and supporting senior management in achieving business objectives.

KEY RESPONSIBILITIES

• Lead and oversee overall Administration & Operations.
• Develop and implement effective SOPs, policies, and operational processes.
• Lead, mentor, and manage teams while driving performance and accountability.
• Manage vendors, contracts, facilities, procurement, and service providers.
• Monitor budgets, operational costs, and identify cost‑saving opportunities.
• Ensure compliance with company policies, statutory requirements, safety, and risk controls.
• Monitor operational KPIs and prepare MIS and management reports.
• Drive process improvement, productivity, efficiency, and operational excellence.
• Handle key stakeholder relationships and critical operational escalations.
• Coordinate with senior management and various departments for smooth business operations.
• Support strategic planning, business improvement, and organizational development initiatives.
• Provide strategic recommendations to the Managing Director / Senior Management on operational and administrative matters.

REQUIRED SKILLS

Leadership | Administration | Operations | Strategic Planning | Cost Control | Vendor Management | Compliance | Process Improvement | Risk Management | Stakeholder Management

Strong communication, negotiation, decision‑making, problem‑solving, and people‑management skills are essential.

EXPERIENCE

• Minimum 1015 years of relevant professional experience is required.
• Minimum 10 years of experience in a senior leadership / management position.
• Proven experience managing large teams, vendors, budgets, facilities, and multiple operational functions.
• Strong experience in Administration & Operations Leadership is essential.

IDEAL CANDIDATE

A mature, strategic, hands‑on, and accountable leader capable of taking complete ownership of Administration & Operations and delivering measurable results.