Senior Functional Lead

Cloudxtreme; Chennai District, Bengaluru; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

Cloudxtreme invites an experienced SAP Customer Service lead to drive functional design and implementation for service order management, warranty handling, and scheduled maintenance in Chennai. You will collaborate with business stakeholders, configure SAP CS processes, ensure integration with SD, MM, and FI, and guide teams through upgrades and enhancements.

The role requires 8+ years of SAP CS experience, SAP CS certification preferred, and strong analytical and communication skills to deliver

Qualifications

• Experience in SAP CS with service order, warranty, internal repair and preventive maintenance processes.
• Hands-on SAP configuration, testing, and integration with SD, MM, and FI modules.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Lead SAP CS functional design and implementation for service order management, warranty handling, internal repairs, and scheduled services.
• Collaborate with business stakeholders to gather requirements and translate them into SAP CS solutions.
• Configure and optimize SAP CS processes to ensure seamless integration with logistics, finance, and other modules.
• Provide functional expertise during system upgrades, enhancements, and support activities.
• Drive process improvements and ensure compliance with organizational standards and best practices.
• Act as a subject matter expert for troubleshooting and resolving complex issues related to service management.

Skills

SAP CS

Functional design

Stakeholder management

Team leadership

Requirements gathering

Tools

SAP

Job description

Key Responsibilities :

Lead SAP Customer Service (CS) functional design and implementation for service order management, warranty handling, internal repairs, and scheduled services.

Collaborate with business stakeholders to gather requirements and translate them into SAP CS solutions.

Configure and optimize SAP CS processes to ensure seamless integration with logistics, finance, and other modules.

Provide functional expertise during system upgrades, enhancements, and support activities.

Drive process improvements and ensure compliance with organizational standards and best practices.

Act as a subject matter expert for troubleshooting and resolving complex issues related to service management.

Required Qualifications :

SAP certification in CS module preferred.

8+ years of experience in SAP Customer Service with strong functional knowledge of service order, warranty, internal repair, and preventive/scheduled maintenance processes.

Hands-on experience in SAP configuration, testing, and integration with SD, MM, and FI modules.

Proven ability to lead functional teams and manage multiple projects in a dynamic environment.

Strong analytical, problem-solving, and communication skills.

Experience in managing stakeholders and delivering high-quality solutions within timelines.