SAP CS Consultant

Zettamine Labs; Mumbai; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Zettamine Labs in Mumbai is seeking an experienced SAP CS Consultant to own end-to-end service processes across Inhouse Repair, Field Service, and Warranty management. You will coordinate with cross-functional teams to resolve issues and drive enhancements, testing, and production support.

The ideal candidate has 3–4 years of hands-on SAP CS / Service Management experience, strong OTC integration knowledge, and exposure to field service tools like SAP FSM or ServiceMax.

Qualifications

• 3 to 4 years hands-on SAP CS / Service Management experience.
• Strong experience in Service Order Management.
• Knowledge of Contracts, Equipment Master, Serial Number Management, Warranty Management, and Resource-Related Billing.
• Experience with Returns and Repair Processing.
• Good understanding of KIT Management, Stock Movements, Reservations, and Loan Orders.
• Strong understanding of cross-functional integration with SAP MM, SD, and FI.
• Good knowledge of the Order-to-Cash (OTC) cycle and its integration with service processes.
• Experience in SMQ1 monitoring and interface troubleshooting.
• Exposure to field service applications such as SAP FSM or ServiceMax.
• Strong analytical and troubleshooting skills.
• Good communication and stakeholder management skills.

Responsibilities

• Support SAP CS processes including Inhouse Repair, Field Service, Service Order Management, Contracts, Resource-Related Billing, and Warranty Management.
• Resolve issues related to Equipment, Serial Numbers, Installed Base, Notifications, Service Orders, SMQ1 errors, and service transactions.
• Handle stock reconciliation and inventory-related issues.
• Manage Initial Orders, Extended Orders, Loan Orders, and Reservations.
• Manage KIT lifecycle activities, including Rotating KIT material issues, KIT postings, and KIT returns from customers to warehouses.
• Coordinate with Warehouse, Logistics, and Business teams for order fulfillment and returns processing.
• Perform root cause analysis for service and integration issues.
• Support SAP enhancements, functional testing, integration testing, and production support.
• Troubleshoot interface issues and monitor SMQ1 queues.
• Support repair processing and related integrations.
• Prepare test scenarios, test scripts, and documentation as required.

Skills

SAP CS

Service Management

Cross-functional

Communication

Troubleshooting

Stakeholder mgmt

OTC knowledge

SMQ1 monitoring

ServiceMax

Tools

SMQ1 monitoring

ServiceMax

SAP FSM

Job description

We are looking for an experienced SAP Customer Service (SAP CS) Consultant with 34 years of hands-on experience in SAP CS / Service Management.

The candidate should have strong knowledge of Inhouse Repair, Field Service, Service Order Management, Contracts, Equipment and Serial Number Management, Warranty Management, Resource-Related Billing, KIT Management, Stock Reconciliation, and Returns.

The role involves supporting end-to-end service processes, troubleshooting production issues, coordinating with cross-functional teams, and supporting enhancements and testing activities.

Key Responsibilities

• Support SAP CS processes including Inhouse Repair, Field Service, Service Order Management, Contracts, Resource-Related Billing, and Warranty Management.
• Resolve issues related to Equipment, Serial Numbers, Installed Base, Notifications, Service Orders, SMQ1 errors, and service transactions.
• Handle stock reconciliation and inventory-related issues.
• Manage Initial Orders, Extended Orders, Loan Orders, and Reservations.
• Manage KIT lifecycle activities, including Rotating KIT material issues, KIT postings, and KIT returns from customers to warehouses.
• Coordinate with Warehouse, Logistics, and Business teams for order fulfillment and returns processing.
• Perform root cause analysis for service and integration issues.
• Support SAP enhancements, functional testing, integration testing, and production support.
• Troubleshoot interface issues and monitor SMQ1 queues.
• Support repair processing and related integrations.
• Prepare test scenarios, test scripts, and documentation as required.

Required Skills

• 3 to 4 years of hands-on experience in SAP Customer Service / SAP CS / Service Management.
• Strong experience in Service Order Management.
• Knowledge of Contracts, Equipment Master, Serial Number Management, Warranty Management, and Resource-Related Billing.
• Experience with Returns and Repair Processing.
• Good understanding of KIT Management, Stock Movements, Reservations, and Loan Orders.
• Strong understanding of cross-functional integration with SAP MM, SD, and FI.
• Good knowledge of the Order-to-Cash (OTC) cycle and its integration with service processes.
• Experience in SMQ1 monitoring and interface troubleshooting.
• Exposure to field service applications such as SAP FSM or ServiceMax.
• Strong analytical and troubleshooting skills.
• Good communication and stakeholder management skills.

Preferred Skills

• SAP CS certification.
• Experience in the Medical Devices / Healthcare domain.
• Familiarity with ServiceNow or similar ITSM/ticketing tools.
• Experience in production support and incident management.