SAP S4 HANA CS-SD Lead

NTT DATA BUSINESS SOLUTIONS; Bengaluru; Hybrid; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid/onsite project flexibility

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking an experienced SAP S/4HANA Transformation CS/SD Lead to drive CS and SD workstreams in large-scale SAP S/4HANA projects. This role owns end-to-end order-to-cash and service-to-cash processes, aligns with best practices, and partners with stakeholders, solution architects and cross-functional SAP teams.

You will lead Fit-to-Standard workshops, manage custom code impacts, oversee data conversion, integration with MM, FI/CO, GTS, and coordinate testing,

Qualifications

• 1012+ years of SAP experience with strong hands-on expertise in SAP SD (Order-to-Cash)
• SAP CS (Service Management) expertise and leadership in large programs
• At least 23 full-cycle SAP S/4HANA transformation projects in a lead role

Responsibilities

• Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition)
• Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes
• Act as the primary escalation point for CS / SD-related topics
• Drive solution design and hands-on configuration for SAP SD and SAP CS
• Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics
• Guide CS transition strategies (Classic CS vs S/4HANA Service Management)
• Lead Fit-to-Standard (F2S) workshops and process harmonization
• Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA
• Guide Business Partner (BP) and customer master data conversion
• Coordinate with MM, WM/EM, TM, PM, FI/CO, and GTS teams
• Ensure seamless integration across Sales, Service, Logistics, and Finance
• Collaborate with ABAP, CPI, middleware teams for interfaces and enhancements
• Lead unit testing, SIT, UAT, and defect management for CS / SD
• Own cutover planning for open sales orders, service orders, contracts, and billing
• Provide go-live and hypercare support
• Adhere to SAP Activate methodology, review designs and test artifacts
• Mentor CS and SD consultants and support knowledge transfer

Skills

SAP SD / CS expertise

Stakeholder management

Communication skills

SAP S/4HANA

Tools

ABAP

CPI

LeanIX

Signavio

Job description

SAP S/4HANA Transformation CS / SD Lead

We are seeking an experienced SAP s/4hana CS / SD Lead to lead Customer Service (CS) and Sales Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.

The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.

Key Responsibilities S/4HANA CS / SD Workstream Leadership

• Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
• Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
• Act as the primary escalation point for CS / SD-related topics.

Solution Design Delivery

• Drive solution design and hands-on configuration for:
  • SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
  • SAP CS: Service Orders, Notifications, Contracts, Warranties
• Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
• Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).

S/4HANA Transformation Activities

• Lead Fit-to-Standard (F2S) workshops and process harmonization.
• Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
• Guide Business Partner (BP) and customer master data conversion.

Integration Cross-Module Coordination

• Coordinate closely with MM, wm/ewm, TM, PM, fi/co, and GTS teams.
• Ensure seamless integration across Sales, Service, Logistics, and Finance.
• Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.

Testing, Cutover Go-Live

• Lead unit testing, SIT, UAT, and defect management for CS / SD.
• Own cutover planning for open sales orders, service orders, contracts, and billing.
• Provide go-live and hypercare support, ensuring business continuity.

Governance Team Leadership

• Ensure adherence to SAP Activate methodology, project standards, and documentation.
• Review and approve functional designs, configurations, and test artifacts.
• Mentor CS and SD consultants and support knowledge transfer.

Required Skills Experience SAP CS / SD Expertise

• 1012+ years of SAP experience with strong hands-on expertise in:
  • SAP SD (Order-to-Cash)
  • SAP CS (Service Management)
• At least 23 full-cycle SAP S/4HANA transformation projects in a Lead role.
• Strong understanding of service management and sales processes.

S/4HANA Service Knowledge

• Experience with:
  • S/4HANA SD simplifications and FSCM Credit Management
  • CS integration with SD, MM, and FI
  • S/4HANA Service Management roadmap
• Exposure to SAP FSM or CX Service is a plus.
• Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Leadership Delivery Skills

• Proven experience leading CS / SD delivery in large SAP programs.
• Strong stakeholder management and communication skills.
• Experience working in global onshoreoffshore and multi-country environments.

Preferred Qualifications

• SAP S/4HANA certification in SD and/or CS
• Experience with SAP Activate methodology
• Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment
• Exposure to PM, EWM, or GTS is an advantage

Soft Skills

• Strong analytical and problem-solving capabilities
• Ability to translate complex service requirements into SAP solutions
• Mentoring and coaching mindset
• Excellent documentation and presentation skills

Location Work Model

• Location: As per project requirements
• Work Model: Hybrid / Onsite / Offshore (project dependent)