Senior Front Office Associate

Meghavi Wellness Spa; Hadapsar, Ahmedabad District, Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

Meghavi Wellness Spa is seeking a dynamic Spa Manager to oversee our new luxury spa outlets in Ahmedabad. You will manage daily operations, maintain service standards, and lead a team committed to excellence, ensuring guests receive warm, professional experiences from arrival to departure.

Key duties include supervising scheduling, handling guest feedback, promoting spa packages, maintaining records, hygiene and safety, cost control, and collaboration with front desk, housekeeping, and marketing

Qualifications

• Graduate or Intermediate with minimum 1 year of SPA OPERATIONS experience.

Responsibilities

• Address any guest complaints or concerns promptly, ensuring they are resolved to the satisfaction of the guest.
• Maintain guest satisfaction levels by ensuring that services are consistent, high-quality, and personalized.
• Promote spa packages, treatments, and upsell retail products to enhance revenue.
• Supervise the daily operation of the spa, ensuring that schedules, treatments, and services run smoothly.
• Maintain accurate records of all appointments, staff schedules, and inventory.
• Oversee the cleanliness and organization of the spa facilities, ensuring adherence to hygiene and safety standards.
• Ensure spa equipment and products are well-maintained and stocked, placing orders as necessary
• Ensure the proper use of products, ensuring the spa's procedures are in line with best practices for safety and wellness
• Monitor and control operational costs, maximizing profitability while maintaining quality standards.
• Collaborate with the management team to develop new services, packages, and promotions that will drive revenue.
• Work closely with the hotel’s front desk and guest services to ensure smooth communication and guest satisfaction.
• Coordinate with housekeeping to ensure that spa facilities are well-kept at all times.
• Collaborate with the marketing team to promote spa services through different channels.

Skills

Spa operations

Guest service

Team leadership

Upselling

Operations management

Education

Graduate or Intermediate

Job description

Role & responsibilities

SPA Supervisor Meghavi Wellness Spa: We are seeking a dynamic, professional, and highly motivated Spa Manager to oversee our new luxury spa outlets at Ahemdabad. As a Spa Manager, you will play a key role in ensuring that our clients enjoy an unparalleled experience. You will be responsible for managing daily operations, maintaining the highest standards of service, and leading a team that embodies the Meghavi Wellness Spa brands dedication to excellence.

Ensure all guests receive a warm, welcoming, and professional experience from arrival to departure.

• Address any guest complaints or concerns promptly, ensuring they are resolved to the satisfaction of the guest.
• Maintain guest satisfaction levels by ensuring that services are consistent, high-quality, and personalized.
• Promote spa packages, treatments, and upsell retail products to enhance revenue.
• Supervise the daily operation of the spa, ensuring that schedules, treatments, and services run smoothly.
• Maintain accurate records of all appointments, staff schedules, and inventory.
• Oversee the cleanliness and organization of the spa facilities, ensuring adherence to hygiene and safety standards.
• Ensure spa equipment and products are well-maintained and stocked, placing orders as necessary
• Ensure the proper use of products, ensuring the spa's procedures are in line with best practices for safety and wellness
• Monitor and control operational costs, maximizing profitability while maintaining quality standards.
• Collaborate with the management team to develop new services, packages, and promotions that will drive revenue.
• Work closely with the hotel’s front desk and guest services to ensure smooth communication and guest satisfaction.
• Coordinate with housekeeping to ensure that spa facilities are well-kept at all times.
• Collaborate with the marketing team to promote spa services through different channels.

Required Skills & Qualifications:

Any Graduate or Intermediate with Min 1 year of Experience in SPA OPERATIONS.