SPA Therapist

HYATT Hotels; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

A leading hospitality company in Ahmedabad is looking for a dedicated individual to provide exceptional service and enhance guest satisfaction. The role involves welcoming guests, maintaining high grooming standards, managing service complaints, and ensuring a great experience for all visitors. A degree or diploma in Hospitality or Tourism is preferred, along with a minimum of 2 years in hotel operations. This full-time position offers opportunities in a vibrant team environment.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Welcome all guests, ensuring they have an exceptional experience.
• Maintain high standard of grooming and hygiene.
• Assist with complaints and follow up with guests.
• Balance cash handling and upselling activities in line with hotel policy.

Skills

Customer service skills

Communication skills

Interpersonal skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

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Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

Organization – Hyatt Ahmedabad

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Health Care Provider

Industry

Hospitality