Spa and Wellness Manager

JVR Software; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

JVR Software seeks an experienced Spa Manager to lead our wellness operations with a focus on delivering premium guest experiences in a luxury setting in India.

You will manage staff, plan wellness activities, and ensure financial controls while upholding brand standards. Strong leadership, communication, and a passion for holistic wellness are essential.

Qualifications

• Diploma in International Beauty Therapy (ITEC/CIDESCO/SAAHSP) is required.
• Minimum 5 years in a Spa Manager role within luxury hospitality.
• Strong knowledge of spa operations and guest relations.
• Ability to drive staff development and up-sell wellness services.
• Experience with wellness programs, retreats, and events.

Responsibilities

• Submit monthly reports to Head Office including payroll, timesheets, and revenue statements.
• Oversee spa operations, stock, staff, opening/closing procedures, and revenue reporting.
• Lead staff development, training, and performance management.
• Deliver spa services to high quality standards and manage guest experiences.
• Plan and execute wellness activities, retreats, and marketing for spa offerings.
• Manage maintenance and inventory to control costs and compliance.
• Lead spa reception and coordinate with other departments to ensure service excellence.
• Drive upselling of spa services, products, and packages.

Skills

Spa operations

Team leadership

Customer service

Wellness knowledge

Yoga & meditation

Problem solving

Education

Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP

Job description

Duties

Submit the reports to Head Office in a timely manner.

Reports include:

• Commission and payroll report by end of Each month
• Timesheet & Attendance
• Spa Month End Report with additional system generated back ups
• Sales Report
• Stock take, which will be done as part of month end reports
• Annual summary of services
• Monthly Revenue Stats
• Maintenance Report
• Any incident reports
• Staff Appraisal reports

• Ensure that the operation of each spa runs according to company guideline and take full responsibility of the spa, stock, and the staff.
• Perform the opening and closing procedures
• Complete all end of day revenue reports, recording all guest invoices, treatments, revenue generating sales in an accurate and correct manner
• Ensure that all room charges are correctly and promptly charged
• Drive Staff Development and training
• Take charge of Maintenance management to ensure required tasks are completed in a timely manner and follow up when tasks are not completed
• Deliver variety of Spa services and procedures to a high quality and standard as required
• Deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services
• Offer and delivering of personal development and life-coaching for guests
• Display knowledge on performing guest retreats and workshops
• Design and execute all wellness activities, retreats and events
• Promote wellness programs through in-house guests and build strong wellness and holistic database
• Design wellness retreats including all activities, treatments and take ownership of managing events, including motivational talks and holistic / wellness activities
• Set monthly targets for team members and motivate and drive to achieve said targets
• Demonstrate sincere customer focus and true appreciation for the guest experience.
• Develop and maintain adequate professional product program.
• Develop and maintain retail product program.
• Create training rosters to ensure your staff are always practising what they preach.
• Lead monthly stock take reports with team support and ensure Spa Par stock are in good condition, clean and at sufficient levels.
• Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
• Ensure all areas of the Spa are kept clean and well always maintained.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the health and safety of guests and employees are always paramount.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational cost.
• Ensure that the Spa team adhere to all hotels and company operational and service standards.
• Ensure that spa department follows business conduct and ethics.
• Ensure that spa department follows hotel policies and procedures including health, hygiene, emergency, and Fire prevention.
• Identify and capitalize on opportunities to up & cross-sell products, services, and packages
• Identify and capitalize on revenue opportunities to support Financial targets and KPI’s
• Maintain a neat, clean, and hygienic working environment.
• Lead and manage the Spa Reception alongside Spa Team
• Conduct Spa Tours to guests and answer questions confidently and knowledgeable
• Ensure clear and respectful communication between all spa team members and other departments as required
• Creation and implementation of a marketing plan, promoting services and programs
• Maintain thorough knowledge of competitors
• Conduct and ensure that departmental communication meetings are scheduled and effective.

Requirements

• Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP.
• Minimum of 5 years’ experience in a Spa Manager role within a luxury 5* hospitality environment.
• Well versed in all aspects of the Spa’s operations, i.e. business telephone, Guest relations, retail sales, spa services
• Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditation
• Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
• Able to handle any guest complaints or special requirements.
• Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue.
• Able to analyse and interpret the needs of clients and offer appropriate options, solutions, and resolutions
• Proven background in delivering premium guest experiences and wellness services in high-end resort settings.
• Strong track record of leading and motivating teams, achieving KPIs, and improving operational efficiencies.
• Ability to implement problem solving solutions in business operation