Spa Manager

Ikrab E-sol; Kolkata District; On-site; INR 400,000 - 650,000; Full time

Job summary

Ikrab E-sol operates a premier spa on Park Street, Kolkata. We seek a Spa Front Desk Manager to run daily operations, ensuring exceptional customer service, seamless appointment management, and premium guest handling.

You will coordinate between therapists and management, supervise reception hygiene, manage billing and guest amenities, and drive repeat bookings through targeted follow-ups in a serene spa environment.

Responsibilities

• Welcome guests warmly and professionally.
• Manage walk-in customers, telephone enquiries and online bookings.
• Promote spa treatments, membership plans, gift vouchers and special packages.
• Handle customer billing, payments and receipts accurately.
• Coordinate with spa therapists and housekeeping staff.
• Ensure the reception area remains clean, organised and welcoming.
• Maintain customer databases and treatment histories.
• Maintain daily, weekly and monthly operational reports.
• Conduct customer follow-ups to encourage repeat bookings.

Job description

We are one of the high-end spas & wellness centres in Park Street, Kolkata, looking for a Spa Front Desk Manager to run daily operations.

1. Job Purpose

Manage the SPA's front desk operations, ensuring excellent customer service, smooth appointment management, professional guest handling, and efficient coordination between therapists and management.

2. Key Roles & Responsibilities

Guest Reception & Customer Service

• Welcome guests warmly and professionally.

Appointment & Booking Management

• Manage walk-in customers, telephone enquiries and online bookings.

Sales & Revenue Generation

• Promote spa treatments, membership plans, gift vouchers and special packages.

Billing & Cash Management

• Handle customer billing, payments and receipts accurately.

Staff & Operational Coordination

• Coordinate with spa therapists and housekeeping staff.

Hygiene, Ambience & Guest Experience

• Ensure the reception area remains clean, organised and welcoming.
• Monitor availability of fresh towels, drinking water and guest amenities.
• Ensure proper hygiene and sanitation standards are followed.
• Maintain a peaceful, relaxing and premium spa atmosphere.

Customer Database & Reporting

• Maintain customer databases and treatment histories.
• Maintain daily, weekly and monthly operational reports.
• Conduct customer follow-ups to encourage repeat bookings.