Senior Executive Relationship Management

Homelane; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Homelane is seeking a Senior Executive Relationship Management to drive sales and build strong customer relationships, delivering an exceptional experience across the sales journey.

The ideal candidate will have 15 years of sales/relationship management experience, excellent communication, and a customer-centric approach, with the ability to meet monthly and quarterly targets in a fast-paced interior design environment.

Qualifications

• 15 years of experience in sales, business development, or relationship management.
• Excellent verbal and written communication skills.
• Strong customer relationship management and negotiation skills.
• Good listening, presentation, and problem-solving abilities.
• Ability to multitask, prioritise tasks, and manage time effectively.
• Target-oriented mindset with a proven ability to drive sales and achieve business goals.
• Strong ownership, initiative, and willingness to work in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Generate new business opportunities by proactively engaging with prospective customers and building a strong sales pipeline.
• Build and maintain long-term relationships with customers to understand their requirements and provide suitable solutions.
• Drive sales and achieve monthly and quarterly sales targets in coordination with the interior design team.
• Ensure an excellent customer experience throughout the sales journey, from the initial enquiry to deal closure.
• Understand customer needs, address concerns, and provide effective solutions to improve customer satisfaction.
• Take ownership of assigned responsibilities and proactively resolve customer and business challenges.
• Explore alternate sales channels, including residential visits, apartment activities, design consultations, and showroom engagements.
• Coordinate with internal teams, including interior designers, to ensure smooth customer interactions and timely follow-ups.
• Analyse sales performance and customer feedback to identify opportunities for improvement.
• Demonstrate flexibility, accountability, and a results-oriented approach in a fast-paced work environment.
• Communicate effectively with customers, colleagues, business partners, and other stakeholders.
• Take the initiative to implement new ideas and contribute to business growth.

Skills

Sales experience

Communication skills

Negotiation skills

CRM skills

Multitasking

Time management

Target orientation

Cross-functional collaboration

Job description

Senior Executive Relationship Management

Job Title: Senior Executive Relationship Management
Department: Sales
Industry: Interior Design / Home Interiors
Experience: 15 Years
Employment Type: Full-Time

Working Days: 6 Days a Week
Fixed Weekly Off: Tuesday

Job Summary

We are looking for a dynamic and customer-focused Senior Executive Relationship Management to drive sales, build strong customer relationships, and deliver an exceptional customer experience. The ideal candidate should have strong communication and negotiation skills, a customer-centric approach, and the ability to achieve sales targets in a fast-paced environment.

Key Responsibilities

• Generate new business opportunities by proactively engaging with prospective customers and building a strong sales pipeline.
• Build and maintain long-term relationships with customers to understand their requirements and provide suitable solutions.
• Drive sales and achieve monthly and quarterly sales targets in coordination with the interior design team.
• Ensure an excellent customer experience throughout the sales journey, from the initial enquiry to deal closure.
• Understand customer needs, address concerns, and provide effective solutions to improve customer satisfaction.
• Take ownership of assigned responsibilities and proactively resolve customer and business challenges.
• Explore alternate sales channels, including residential visits, apartment activities, design consultations, and showroom engagements.
• Coordinate with internal teams, including interior designers, to ensure smooth customer interactions and timely follow-ups.
• Analyse sales performance and customer feedback to identify opportunities for improvement.
• Demonstrate flexibility, accountability, and a results-oriented approach in a fast-paced work environment.
• Communicate effectively with customers, colleagues, business partners, and other stakeholders.
• Take the initiative to implement new ideas and contribute to business growth.

Required Skills and Qualifications

• 15 years of experience in sales, business development, or relationship management.
• Excellent verbal and written communication skills.
• Strong customer relationship management and negotiation skills.
• Good listening, presentation, and problem-solving abilities.
• Ability to multitask, prioritise tasks, and manage time effectively.
• Target-oriented mindset with a proven ability to drive sales and achieve business goals.
• Strong ownership, initiative, and willingness to work in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams.

Preferred Candidate Profile

• Candidates with experience in B2C sales, customer relationship management, real estate, home interiors, or other customer-facing sales roles will be preferred.
• Candidates with strong customer-handling skills and a passion for delivering excellent service are encouraged to apply.
• Candidates should be comfortable with customer visits, apartment activities, and showroom-based sales engagements.Role & responsibilities