Senior Executive Relationship Management

Homelane; Chennai, Coimbatore District; On-site; INR 350,000 - 550,000; Full time

Job summary

Homelane in Chennai is seeking a dynamic Senior Executive – Relationship Management to drive sales, nurture customer relationships, and deliver a top-notch customer experience. You will engage with prospective buyers, coordinate with interior designers, and help translate needs into design solutions.

The role requires strong communication and negotiation skills, the ability to achieve monthly and quarterly targets, and willingness to visit customers at homes, showrooms, and during apartment

Qualifications

• 1–5 years of experience in sales or relationship management.
• Excellent verbal and written communication.
• Ability to build long-term client relationships.
• Target-driven with ability to achieve sales goals.

Responsibilities

• Generate new business by engaging prospects and building a sales pipeline.
• Build and maintain long-term customer relationships and understand requirements.
• Drive sales and meet monthly and quarterly targets with the design team.
• Ensure excellent customer experience from inquiry to deal closure.
• Address customer concerns and provide effective design solutions.
• Coordinate with interior designers for smooth interactions and follow-ups.
• Analyze sales performance and customer feedback for improvements.
• Communicate with customers and stakeholders and take initiative.

Skills

Sales experience

Relationship management

Negotiation

Communication

Customer service

Job description

Senior Executive Relationship Management

Job Title: Senior Executive Relationship Management
Department: Sales
Industry: Interior Design / Home Interiors
Experience: 1–5 Years
Employment Type: Full-Time

Job Summary

We are looking for a dynamic and customer-focused Senior Executive – Relationship Management to drive sales, build strong customer relationships, and deliver an exceptional customer experience. The ideal candidate should have strong communication and negotiation skills, a customer-centric approach, and the ability to achieve sales targets in a fast-paced environment.

Key Responsibilities

• Generate new business opportunities by proactively engaging with prospective customers and building a strong sales pipeline.
• Build and maintain long-term relationships with customers to understand their requirements and provide suitable solutions.
• Drive sales and achieve monthly and quarterly sales targets in coordination with the interior design team.
• Ensure an excellent customer experience throughout the sales journey, from the initial enquiry to deal closure.
• Understand customer needs, address concerns, and provide effective solutions to improve customer satisfaction.
• Take ownership of assigned responsibilities and proactively resolve customer and business challenges.
• Explore alternate sales channels, including residential visits, apartment activities, design consultations, and showroom engagements.
• Coordinate with internal teams, including interior designers, to ensure smooth customer interactions and timely follow-ups.
• Analyse sales performance and customer feedback to identify opportunities for improvement.
• Demonstrate flexibility, accountability, and a results-oriented approach in a fast-paced work environment.
• Communicate effectively with customers, colleagues, business partners, and other stakeholders.
• Take the initiative to implement new ideas and contribute to business growth.

Required Skills and Qualifications

• 1–5 years of experience in sales, business development, or relationship management.
• Excellent verbal and written communication skills.
• Strong customer relationship management and negotiation skills.
• Good listening, presentation, and problem-solving abilities.
• Ability to multitask, prioritise tasks, and manage time effectively.
• Target-oriented mindset with a proven ability to drive sales and achieve business goals.
• Strong ownership, initiative, and willingness to work in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams.

Preferred Candidate Profile

• Candidates with experience in B2C sales, customer relationship management, real estate, home interiors, or other customer-facing sales roles will be preferred.
• Candidates with strong customer-handling skills and a passion for delivering excellent service are encouraged to apply.
• Candidates should be comfortable with customer visits, apartment activities, and showroom-based sales engagements.