Senior Executive – Product & LMS Operations

ArivuPro Academy; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Health Insurance

Job summary

ArivuPro Academy based in Bangalore is seeking a dedicated professional to manage sprints, recordings, LMS content, ticketing, and live class setups. The role requires coordinating end-to-end processes to ensure timely delivery and quality content for commerce exams.

Applicants should have 3-4 years of relevant experience and be proficient in English. This is a full-time on-site opportunity with health insurance benefits.

Qualifications

• Requires 3-4 years experience in end-to-end sprint planning and content management.
• Experience managing recorded classes from editing to upload to LMS.
• Familiarity with content sequencing, naming conventions and SOP adherence.

Responsibilities

• Sprint planning and execution for all batches using Zoho Sprints.
• Oversee lifecycle of recorded class videos from editing to final upload.
• Regular review of app/LMS content for accuracy and formatting; coordinate with App/Tech teams.
• Resolve tickets within defined SLAs and escalate unresolved issues when needed.
• Monitor live/recorded class setups to ensure proper configuration and delivery.

Skills

Sprint management

Content management

LMS administration

Ticket resolution

Class setup

Education

Undergraduate / Postgraduate

Tools

Zoho Sprints

LMS

Job description

About Us: ArivuPro is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of professional exams in the commerce stream, and we have also tied up with various institutions pan India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals.

Experience: 3-4 years

Job Location: Bangalore

Qualification: Under Graduate / Post Graduate

Language: English

Roles & Responsibilities:

1. Sprints Management Own end-to-end planning and execution of sprints in Zoho Sprints for all recorded batches. Ensure timely creation of sprints, accurate naming conventions, and proper structuring of items within each sprint. Maintain sprint hygiene and ensure timely closure in alignment with batch and release timelines.
2. Recorded Class Management Oversee the complete lifecycle of recorded class videos — from editing to final upload. Ensure videos are edited as per defined SOPs, reviewed for quality and accuracy, and uploaded to the LMS/app within specified timelines. Track progress across all stages (To Do, Edit Assigned, Video Edited, Uploaded) and proactively resolve bottlenecks to ensure smooth content flow.
3. App / LMS Management Conduct regular review of content uploaded on the app/LMS to ensure accuracy, correct sequencing, and adherence to naming and formatting standards. Coordinate closely with the App/Tech team to identify, report, and resolve any platform-related issues affecting content visibility, playback, or structure.
4. Ticket Resolution Ensure all tickets raised — whether related to recorded classes, video issues, or app/platform concerns — are addressed and resolved within defined SLAs. Track ticket status, prioritize based on severity/impact, and escalte unresolved issues to the relevant stakeholders to avoid delays.
5. Class Setup Monitoring Monitor all online class setups to ensure they are configured correctly and functioning as intended prior to and during live/recorded sessions. Proactively identify setup errors or gaps and coordinate with relevant teams to resolve them before they impact class delivery or student experience.

Job Type : Full Time

Benefits

• Health Insurance