Senior Executive - Key Accounts

LeadSquared; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

LeadSquared in Mumbai is seeking a Senior Executive/Lead - Client Partner to own and grow relationships with enterprise customers. This high-impact role blends customer success, account management, and revenue ownership to drive renewals and expansion.

You will serve as a trusted advisor to CXOs, lead quarterly business reviews, align solutions with business goals, and collaborate with Sales, Implementation, Product, and Support to deliver a seamless customer experience.

Qualifications

• 4–7 years of experience in Client Partner / Account Management.
• Must have SaaS background.
• Proven track record of managing enterprise accounts and driving revenue growth.
• Strong stakeholder management with experience engaging CXOs.
• Excellent communication, negotiation, and influencing skills.
• Ability to understand complex business processes and translate them into SaaS solutions.
• Data-driven approach to account management and decision-making.

Responsibilities

• Own a portfolio of enterprise / strategic accounts with end-to-end responsibility.
• Build and maintain strong relationships with CXOs and senior stakeholders.
• Drive customer success outcomes including adoption, retention, and satisfaction.
• Own renewals, upsell, and cross-sell revenue targets.
• Partner with customers to understand business goals and align LeadSquared solutions accordingly.
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions.
• Identify growth opportunities and create account expansion strategies.
• Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience.
• Act as an escalation point for critical accounts and ensure timely resolution.
• Track account health, usage metrics, and business KPIs.

Skills

Client Partner

Account Management

SaaS background

Stakeholder management

Communication

Negotiation

Influencing

Data-driven

Job description

Job Description

Role : Senior Executive/Lead - Client Partner [Key Accounts]

Location: Mumbai

About LeadSquared

One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.

We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• Frost and Sullivan's 2019 Marketing Automation Company of the Year award
• Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia- Pacific

• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

The Role

As a Client Partner, you will own and grow relationships with strategic enterprise customers. This is a high-impact role combining customer success, account management, and revenue ownership. You will act as a trusted advisor to clients, ensuring business outcomes while driving renewals, expansion, and long-term partnerships.

Key Responsibilities

• Own a portfolio of enterprise / strategic accounts with end-to-end responsibility
• Build and maintain strong relationships with CXOs and senior stakeholders
• Drive customer success outcomes including adoption, retention, and satisfaction
• Own renewals, upsell, and cross-sell revenue targets
• Partner with customers to understand business goals and align LeadSquared solutions accordingly
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions
• Identify growth opportunities and create account expansion strategies
• Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience
• Act as an escalation point for critical accounts and ensure timely resolution
• Track account health, usage metrics, and business KPIs

Requirements

• 4–7 years of experience in Client Partner / Account Management
• Must have Saas background
• Proven track record of managing enterprise accounts and driving revenue growth
• Strong stakeholder management with experience engaging CXOs
• Excellent communication, negotiation, and influencing skills
• Ability to understand complex business processes and translate them into SaaS solutions
• Data-driven approach to account management and decision-making

Success Metrics

• Account retention and renewal rates
• Expansion revenue (upsell & cross-sell)
• Product adoption and usage growthStrategic account growth and relationship depth

Why Should You Apply?

• Fast paced environment
• Accelerated Growth & Rewards
• Easily approachable management
• Work with the best minds and industry leaders
• Flexible work timings