Manager - Key Accounts

LeadSquared; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

LeadSquared is seeking a Manager - Client Partner (BFSI) in Mumbai. You will own and grow relationships with strategic enterprise customers, acting as a trusted advisor to ensure business outcomes while driving renewals, expansion, and long-term partnerships.

The role demands driving adoption, retention, and satisfaction, with accountability for renewals, upsell, and cross-sell revenue targets. Excellent stakeholder management and data-driven decision-making are essential.

Qualifications

• 4–7 years in Client Partner / Account Management.
• Must have SaaS background.
• Proven track record of managing enterprise accounts and driving revenue growth.
• Strong stakeholder management with experience engaging CXOs.
• Excellent communication, negotiation, and influencing skills.
• Ability to understand complex business processes and translate them into SaaS solutions.
• Data-driven approach to account management and decision-making.

Responsibilities

• Own a portfolio of enterprise / strategic accounts with end-to-end responsibility.
• Build and maintain strong relationships with CXOs and senior stakeholders.
• Drive customer success outcomes including adoption, retention, and satisfaction.
• Own renewals, upsell, and cross-sell revenue targets.
• Partner with customers to understand business goals and align LeadSquared solutions accordingly.
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions.
• Identify growth opportunities and create account expansion strategies.
• Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience.
• Act as an escalation point for critical accounts and ensure timely resolution.
• Track account health, usage metrics, and business KPIs.

Skills

SaaS background

Enterprise accounts

Stakeholder management

CXO engagement

Communication skills

Negotiation

Business processes to SaaS

Data-driven decisions

Job description

Job Description:

Role

Manager - Client Partner (BFSI)

Location

Mumbai

About LeadSquared

One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.

We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• Frost and Sullivan's 2019 Marketing Automation Company of the Year award
• Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-
  Pacific

• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

The Role

As a Client Partner, you will own and grow relationships with strategic enterprise customers. This is a high-impact role combining customer success, account management, and revenue ownership. You will act as a trusted advisor to clients, ensuring business outcomes while driving renewals, expansion, and long-term partnerships.

Key Responsibilities

• Own a portfolio of enterprise / strategic accounts with end-to-end responsibility
• Build and maintain strong relationships with CXOs and senior stakeholders
• Drive customer success outcomes including adoption, retention, and satisfaction
• Own renewals, upsell, and cross-sell revenue targets
• Partner with customers to understand business goals and align LeadSquared solutions accordingly
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions
• Identify growth opportunities and create account expansion strategies
• Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience
• Act as an escalation point for critical accounts and ensure timely resolution
• Track account health, usage metrics, and business KPIs

Requirements

• 4–7 years of experience in Client Partner / Account Management
• Must have Saas background
• Proven track record of managing enterprise accounts and driving revenue growth
• Strong stakeholder management with experience engaging CXOs
• Excellent communication, negotiation, and influencing skills
• Ability to understand complex business processes and translate them into SaaS solutions
• Data-driven approach to account management and decision-making

Success Metrics

• Account retention and renewal rates
• Expansion revenue (upsell & cross-sell)
• Product adoption and usage growth
• Strategic account growth and relationship depth

Why Should You Apply?

• Fast paced environment
• Accelerated Growth & Rewards
• Easily approachable management
• Work with the best minds and industry leaders
• Flexible work timings