Senior Executive Facilities- Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru seeks a Senior Executive Facilities - Soft Service to manage on-site soft services and support integrated facilities management. You will ensure high housekeeping standards, pest control, landscaping, and vendor coordination while maintaining compliance with SLAs and budgets.

The role requires coordinating with clients, vendors, and internal teams, conducting site inspections, and producing regular reports.

Qualifications

• Experience in facilities management and soft services.
• Knowledge of health and safety regulations and standards.
• Ability to manage multiple vendors and contracts.
• Strong planning, budgeting and cost-control capabilities.

Responsibilities

• Provide onsite support and oversee daily soft services activities.
• Monitor service delivery to meet SLAs and KPIs; maintain cleanliness, safety, and user experience.
• Manage vendor performance, contracts, invoices, and variations.
• Ensure health, safety and environmental compliance across sites.
• Engage with clients, occupants, and stakeholders to address queries and reporting requirements.
• Support budgeting, cost allocation, and administrative records for soft services.

Skills

Soft services operations

Vendor management

Health and safety

Communication skills

Planning & budgeting

Teamwork

Tools

CAFM systems

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Senior Executive Facilities - Soft ServiceIntegrated Facilities Management – Corporate Solutions (region/country)What this job involves:Providing onsite supportYou will be the upper facilities management’s trusted right hand on all facilities-related activities like maintenance of high quality of Housekeeping standards, Pest control, Landscaping, vendor activities, Events Management, managing daily deployment of vendor staffs, attend and closure of user complaints, records for repair & periodic maintenance of cleaning equipment, store management, monitor par stock of chemicals & consumables, training vendor staffs on process & procedures, coordination with vendor on waste management. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Assist in controlling the expenses & provide cost effective solutions. Must be able to work in multiple shifts & timings. Provide with all sorts of Daily/Weekly/Monthly reports and ensuring timely submission of vendor invoices.Soft Services OperationsSupport day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs).Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience.Conduct regular site inspections and audits, producing reports and tracking corrective actions.Support mobilization and demobilization of soft services contracts when required.Vendor & Contract ManagementLiaise with soft services vendors and contractors to ensure compliance with contractual obligations.Assist in reviewing vendor performance, including KPIs, service reports, and invoices.Support the Facilities Manager in managing variations, escalations, and service improvements.Health, Safety & ComplianceEnsure all soft services activities comply with health, safety, and environmental regulations.Support risk assessments, method statements, and safe systems of work related to soft services.Assist with incident reporting, investigations, and implementation of corrective actions.Ensure compliance with site policies, statutory requirements, and client standards.Client & Stakeholder EngagementAct as a point of contact for client and occupier queries related to soft services.Build positive working relationships with clients, occupants, vendors, and internal teams.Support client meetings, service reviews, and reporting requirements.Employee tickets to be closed within SLA.Financial & Administrative SupportAssist with budget tracking and cost control for soft services.Review invoices and support accurate cost allocation.Maintain records, logs, and documentation related to soft services activities and compliance.Continuous ImprovementIdentify opportunities to improve service quality, efficiency, and user experience.Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services.Contribute to process improvements and best practice sharing across sites.Key Performance Indicators (Typical)Compliance with SLAs and KPIsClient and occupant satisfaction levelsHealth and safety compliance and audit outcomesTimely resolution of service issuesCost control and budget adherenceSkills & CompetenciesStrong understanding of soft services operations within a facilities management environmentGood organizational and time-management skillsEffective communication and interpersonal skillsAbility to manage multiple vendors and prioritiesProblem-solving and attention to detailCustomer-focused mindsetProficiency in MS Office (Word, Excel, Outlook); CAFM systems desirableWhere can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping ,pest, landscape and appointment coordination. Also part of your job scope is to hit key performance indicators and meet service level agreements.Meeting the clients’ facilities needsAt JLL, we put client satisfaction at the front and Centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.Making everyone safe and risk-freeDo you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.Sound like you? To apply, you need to be a:Passion for serviceDo you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!Team playerJLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the Facilities Executive, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviors is also under your mandate.Client focused enthusiastIt is important that you can easily interact with the general client staffs and vendors to deliver efficient services, attend user complaints & take service recovery measures. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.