Facility Executive- Soft Service

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Total Rewards Program

Benefits package

Job summary

JLL Bengaluru is seeking a Facility Executive - Soft Services to manage the facilities management service delivery, ensuring SLA/KPI achievement and coordinating with client stakeholders. The role requires a Bachelor's degree in facilities management and 1–2 years of experience, with strong English communication essential for effective coordination.

JLL offers a Total Rewards Program, competitive pay, and a comprehensive benefits package to support your professional growth and well-being in a

Qualifications

• Bachelor's degree in facilities management or related field.
• 1–2 years of facilities operation experience.
• Excellent written and spoken English.

Responsibilities

• Oversee facilities management service delivery across shifts.
• Drive client SLA and KPI performance to ensure high satisfaction.
• Develop annual management plans and energy, safety, and risk procedures.
• Lead and develop the on-site FM team; ensure safe work practices.

Skills

Facilities management

English communication

Team leadership

Vendor management

Education

Bachelor's degree in facilities management

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job Title: Facility Executive - Soft ServicesFE will be responsible for managing all aspects of the facility management service deliveryFE is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the client SLA and KPI related to the site operationsOperations and maintenance, interface with senior managers in Facility team and business units.Coordination with other key managers within and achieve customer satisfaction. Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interestsDrive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform.Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from clientEstablishes and maintains effective relationships with customers and gains their trust and respectBuilds and Manages High Performing TeamsAct as single point of Management Control for FM assigned during the shiftsOversee the operation, staffing, performance and development of the Facilities Management service delivery staff.Ensure client satisfaction score achieved as per SLAHave a seamless interface .Demonstrate leadership, responsiveness and creativity.Understand the Facilities Management scope and develop client specific processes and procedures in consultation with Account Manager and ensure implementation.Support in the implementation of short and long-term projects.Develop and implement the annual management plan; accomplish key performance indicators as identified by client.Work on corrigo tool.Prepare all related reports .Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planningEnsure compliance with JLL minimum audit standards.Any other additional responsibilities assigned from time to time based on the client scope deliverablesTrack invoices, NDC's & PO'sEnsure implementation of Safe work practicesImplement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures.Conduct regular inspections to ensure that the procedures are being followed and updated as required.Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.Prepare / provide input to the site monthly report to be submitted to clientPutting best practices in placeTeamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.Sound like you? To apply, you need to be:An ideal candidate would have a university degree or professional qualification in Bachelors or facilities management, and over 1-2 years’ experience in facilities operation. A strong background in troubleshooting processes is a big plus.Good communicatorDo you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!Education and experienceDegree holder with a right attitude to learn and work with the team towards self developmentUnderstanding of vendor managementGood understanding of safetyIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.