Assistant Facility Manager - Soft Services

Jones Lang LaSalle Incorporated; Haryana; On-site; INR 400,000 - 620,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Assistant Facility Manager for Soft Services in Haryana, India. The role oversees daily non-technical facility services, ensuring quality workplace environments and effective vendor management.

You will monitor KPIs, manage contractors, and ensure compliance with health and safety regulations while coordinating with internal stakeholders to deliver value-driven soft services.

Qualifications

• Bachelor's degree in Facility Management, Business Administration, or related field.
• 2-4 years in facility management with soft services focus.
• IWFM/IFMA certification advantageous.

Responsibilities

• Oversee daily soft services delivery (cleaning, catering, reception, security, mail services).
• Monitor performance against KPIs and conduct service reviews.
• Manage soft services contractors and suppliers.
• Conduct service audits and inspections for health, safety, and environmental compliance.
• Track soft services expenses and identify cost optimization opportunities.
• Serve as primary contact for soft services issues and maintain client relationships.

Skills

CAFM/CMMS systems

MS Office

Cleaning standards

Security operations

Health & Safety regulations

Organizational skills

Communication skills

Problem-solving

Customer service orientation

Education

Bachelor's degree in Facility Management, Business Administration, or related field

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Assistant Facility Manager - Soft ServicesPosition OverviewManages non-technical facility services including cleaning, catering, security, landscaping, and waste management to ensure high-quality workplace environments.Key ResponsibilitiesOperations Management Oversee daily soft services delivery (cleaning, catering, reception, security, mail services). Ensure services meet SLAs through regular inspections and performance monitoring.Vendor Management Manage soft services contractors and suppliers. Monitor performance against KPIs, conduct service reviews, and coordinate contractor compliance and access.Quality & Compliance Conduct service audits and inspections. Ensure compliance with health, safety, and environmental regulations. Implement corrective actions and maintain audit documentation.Budget Control Track soft services expenses, review invoices, and identify cost optimization opportunities within delegated authority.Stakeholder Relations Serve as primary contact for soft services issues. Respond to occupant requests and complaints professionally while building positive client relationships.QualificationsEducation: Bachelor's degree in Facility Management, Business Administration, or related field preferredExperience: 2-4 years in facility management with soft services focus. IWFM/IFMA certification advantageous.Skills: Proficiency with CAFM/CMMS systems and MS Office. Knowledge of cleaning standards, security operations, and H&S regulations. Strong organizational, communication, and problem-solving abilities with customer service orientation.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.