Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Palanpur; On-site; INR 600,000 - 850,000; Full time

Job summary

Bajaj Finserv Limited in India seeks a Debt Management professional to achieve branch collections targets through field visits and agency coordination. The role demands strict adherence to legal guidelines while repossessing products and maintaining thorough records of interactions.

Key duties include monitoring performance, generating regular reports, handling escalations, and developing strategies to improve collection rates.

Qualifications

• Ability to meet collections targets through field visits to customers/agents.
• Strong monitoring and reporting of performance against set parameters.
• Knowledge of legal guidelines in repossession and collections.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure compliance with legal guidelines during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Develop and implement strategies to improve collection rates.
• Track cases and ensure resolution within agreed timelines.
• Oversee portfolio management and collaborate with internal and external clients.

Skills

Debt collection

Client coordination

Regulatory compliance

Team leadership

Vendor management

Risk management

Reporting

Job description

Job Purpose

To achieve the assigned branch''s Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelines
• Portfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelines
• Portfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients