Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Jamui; On-site; INR 500,000 - 800,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee collections efforts for overdue loan accounts. The role involves coordinating with customers, agencies, and internal teams to meet targets while ensuring compliance with legal guidelines related to repossession.

The position requires monitoring performance, maintaining records, and providing regular reports on activities and outcomes, with opportunities to lead vendor and case coordination efforts.

Qualifications

• Experience in collections and debt recovery processes.
• Ability to monitor performance against targets and provide updates.
• Knowledge of legal guidelines related to repossession and collections.
• Record-keeping and documentation of customer interactions.
• Reporting on collection activities and performance.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Develop and implement strategies to improve collection rates.
• Coordinate with internal and external clients to manage cases and vendors.

Skills

Debt collection

Portfolio management

Regulatory compliance

Reporting and analytics

Team leadership

Vendor management

Internal/external coordination

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients