Client Servicing - Events

Crewtangle Llp; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Crewtangle is seeking a proactive, organized professional with 5–6 years of experience in client servicing and experiential marketing to manage client communications and coordinate with internal teams.

You will support planning and execution of events, maintain project documentation, and ensure timely delivery while delivering a positive client experience. Travel as needed and collaboration with vendors is expected.

Qualifications

• 3–4 years of experience in client servicing, event management, experiential marketing.

Responsibilities

• Act as a point of contact for assigned clients and support day-to-day client communication.
• Build and maintain strong client relationships and ensure client satisfaction.
• Understand client briefs, requirements and communicate them to internal teams.
• Follow up with clients for approvals, content and other project-related requirements.
• Maintain regular communication with clients regarding project progress and deliverables.
• Assist in understanding client briefs and preparing pitch presentations and proposals.
• Coordinate with creative and design teams to develop concepts and presentations.
• Support the preparation of client presentations, proposals and other pitch-related documents.
• Coordinate planning and execution of events, activations, exhibitions and experiential projects.

Skills

Client servicing

Event coordination

Vendor management

Communication

Tools

PowerPoint

Excel

MS Office

Job description

Industry:

Experiential Marketing | Events | Brand Experiences

Experience:

5-6 years

About Crewtangle:

Crewtangle is an experiential events and brand activation company that specializes in creating engaging experiences through events, activations, exhibitions, corporate experiences, and on-ground marketing. We partner with leading brands to transform ideas into memorable experiences by combining creativity, strategy, and flawless execution.

About the Role:

We are looking for a proactive, organized, and solution-oriented professional from the event and experiential marketing industry who can manage client communication, coordinate with internal teams, and support the smooth planning and execution of projects.

This role requires someone who can understand client requirements, coordinate deliverables, maintain project documentation, and ensure timely execution while delivering a positive client experience.

Key Responsiblities:

Client Management

• Act as a point of contact for assigned clients and support day-to-day client communication.
• Build and maintain strong client relationships and ensure client satisfaction.
• Understand client briefs, requirements, and expectations and communicate them effectively to internal teams.
• Follow up with clients for approvals, feedback, content, and other project-related requirements.
• Maintain regular communication with clients regarding project progress and deliverables.

Pitching and Presentation Support

• Assist in understanding client briefs and preparing pitch presentations and proposals.
• Coordinate with creative and design teams to develop concepts and presentations as per client requirements.
• Support the preparation of client presentations, proposals, and other pitch-related documents.
• Incorporate client feedback and coordinate revisions in collaboration with internal teams.
• Support the team in identifying opportunities for repeat business from existing clients.

Event and Project Cordination:

• Coordinate the planning and execution of events, activations, exhibitions, offsites, and experiential projects.
• Work closely with internal creative, production, operations, and vendor teams to ensure smooth project execution.
• Track project timelines, deliverables, approvals, and execution requirements.
• Maintain updated show flows, costing sheets, element sheets, and other project-related documents.
• Coordinate with vendors and internal teams to ensure timely delivery of project requirements.
• Assist in managing multiple projects simultaneously while maintaining attention to detail.
• Support on-ground event execution and resolve day-to-day coordination challenges in consultation with the team.

Internal Team Coordination

• Coordinate with creative, production, operations, and servicing teams to ensure everyone is aligned on project requirements.
• Communicate client feedback and project updates to the relevant teams.
• Follow up with team members on pending deliverables, timelines, and approvals.
• Ensure clear documentation and communication of project updates and changes.

Budgeting and Vendor Coordination

• Assist in preparing and updating project costing sheets and budgets.
• Coordinate with vendors for quotations, deliverables, timelines, and other project requirements.
• Track project-related expenses and maintain accurate documentation.
• Support the team in identifying cost-effective solutions while maintaining quality standards.
• Escalate budget deviations and execution-related concerns to the reporting manager.

Post Event Coordination

• Coordinate the completion of post-event deliverables and client requirements.
• Collect client feedback and support post-event reviews.
• Assist in preparing project reports, expense statements, and other closure documents.
• Maintain records of completed projects, client feedback, and relevant project documentation.

Desired Candidate Profile:

• 3–4 years of experience in client servicing, event management, experiential marketing,
• Basic understanding of event planning, coordination, and execution.
• Good communication and interpersonal skills.
• Ability to understand client briefs and coordinate effectively with internal teams.
• Familiarity with presentations, costing sheets, element sheets, and project documentation.
• Strong organizational and follow-up skills.
• Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment.
• Proactive, solution-oriented, and attentive to detail.
• Willingness to travel and support on-ground event execution as required.

Why Join Us?

• Opportunity to work on leading brands and high-impact experiential campaigns.
• Dynamic and entrepreneurial work culture.
• Exposure to creative concepts, event planning, production, and execution.
• Opportunity to learn, grow, and develop a career in client servicing and experiential marketing.