Senior Executive/ Assistant Manager-Sales Support

cargo-partner; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A logistics company in Gurugram is seeking a candidate to manage customer inquiries and support the sales team. Responsibilities include coordinating with various departments to optimize quotes and improve business conversions. The ideal applicant will have strong analytical skills and experience in maintaining customer relations. This role will not only involve backend support for the sales team but also ensuring a smooth functioning of operations to enhance customer retention. Opportunities for personal growth in a dynamic environment are available.

Qualifications

• Strong analytical skills for reviewing quotes and analyzing business opportunities.
• Experience in maintaining customer relationships and coordinating teams.
• Ability to prepare reports and log inquiries accurately.

Responsibilities

• Timely action on customer inquiries and quotations.
• Coordination with pricing and operations teams.
• Support sales team in lead generation and customer onboarding.

Job description

• Timely action on customer Inquiry and Quotation on business opportunities.
• Coordination with pricing team and overseas to improve TAT of quote and business conversion.
• Maintain Inquiry log on day to day basis with proper and accurate feedback from sales and customers.
• Analyzing quote log and presenting it to products and RSM’s or Sales managers for understanding the areas where improvement is required.
• Preparation of reports pertaining to sales management system.
• Maintain good business relationship with customers and internal stake holders.
• Bridge the gap between sales persons & product to achieve better conversion.
• Assisting sales team to achieve target on bringing new customers onboard and maximizing the revenue of sales.
• Supporting sales in all the backend activities required for an account like KYC documents, SOP, customer activation etc.
• Supporting sales team by providing sales leads and internal co-ordination.
• Co-ordination with operations, pricing, system and other relevant department to facilitate the smooth functioning of sales and customer retention.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.