Senior Executive/Assistant Manager - Internet Sales

Ethos Watch; Mohali; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Attractive incentive scheme

Job summary

Ethos Watch is seeking a results-driven sales executive to handle inbound communication and outbound follow-ups for watch inquiries. You will convert leads into sales, manage tracking reports, and strive to achieve monthly targets while upholding premium customer service.

You will interact with customers via phone and in-store, offer product guidance, and foster relationships with store teams across India. Knowledge of internet lead management is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Good lead-to-sales conversion ability.
• Able to convert inquiries into sales.
• Knowledge of internet and lead management.
• Result oriented with ownership and team spirit.

Responsibilities

• Call customers who place watch inquiries and convert to sales.
• Manage leads and report on progress.
• Meet or exceed sales targets and brand goals.
• Interact with customers over phone and in-store.
• Provide product information and guidance; upsell where appropriate.
• Build relationships with store staff nationwide.
• Understand watches, brands, and customer trends.
• Coordinate lead management end-to-end and assist after-sales support.
• Ensure premium call quality and high client satisfaction.

Skills

Excellent communication

Interpersonal skills

MS Office

Lead conversion

Customer service

Internet proficient

Team spirit

Target oriented

Tools

MS Office

Job description

Role & responsibilities:

• Calling customers who place an inquiry for a watch on the website or any other online platforms including social media handles and ensuring a healthy lead to sales conversion ratio.
• Managing leads and organized reporting on leads and deliverables.
• Ability to achieve the budgeted sales targets or brand focus targets.
• Interacting with customers telephonically & at store. Converting them into successful sales.
• Ability to maintain relationships with clients by providing support, information, and guidance; researching, recommending and selling new/ alternative/ organization focused products.
• Ability to build and sustain a symbiotic relationship with the staff at the stores on a pan India level.
• Aptitude to understand the product (aesthetics and technicality) - brands, watches along with an ability to understand customer preferences, industry trends, stock keeping etc.
• Ability to adapt to changing requirements within the department from time to time.
• Ensure end to end coordination of the lead management cycle including providing after sales service support to customer if need be and troubleshooting his concerns.
• Ensure premium level of calls and client satisfaction in all interactions.

Preferred candidate profile:

• Excellent communication and interpersonal skills
• Basic knowledge of MS Office
• Good hold on converting leads into sales
• Delivering impeccable customer service
• Good knowledge of Internet & lead management.
• Result oriented, ownership & team spirit
• Ability to withstand target pressures

Benefits:

• Attractive incentive scheme